Job Posting Retail Store Shift Lead

Now Hiring: Retail Operations Shift LeadSchedule: Part-timeCompensation: $19.00$22.00 (DOE)Location: Santa Rosa, CAWhat's In It For You:Paid sick timeEmployee merchandise discountsWho We Are:Work World is a leading specialty retailer of workwear and work boots in the Western U.S. Since 1990, we have expanded to 30+ store locations operating under the Work World, Shoeteria, and Whistle Workwear brands across California, Nevada, and Washington. We offer boots, apparel, scrubs, and safety gear from trusted brands including Carhartt, Wolverine, Timberland PRO, and more.We are committed to delivering excellent customer service while maintaining a workplace built on honesty, respect, and integrity.Work World employees bring a variety of experiences, perspectives, and talents that help create meaningful connections with our customers and communities.We're excited to add a Retail Operations Shift Lead to our growing team to support daily store operations and customer service excellence.What You'll Be Doing:Provide customers with accurate information about store products and available servicesSupport customer inquiries and requests both in person and by phoneHandle daily store opening and closing proceduresOversee and coordinate sales floor activities to ensure efficient operationsWelcome customers and deliver courteous, professional assistanceKeep the sales floor, stock areas, and displays clean and well-organized at all timesProcess customer purchases accurately, including payments and receipt issuanceMonitor stock levels and replenish merchandise as necessaryCarry out additional responsibilities assigned by store managementWhat You'll Need:12 years of retail or customer service experience preferredPrior sales, leadership, or supervisory experience is a plusAvailability to work evenings, weekends, and holidays as neededStrong customer service, communication, and basic math skillsHigh attention to detail with the ability to maintain a professional appearanceAbility to lift up to 25 pounds, climb ladders, and stand for extended periodsValid driver's license required; bilingual skills are a plusWhat It's Like Working Here:Each store operates with a collaborative and close-knit team environment where employees have the opportunity to contribute directly to store success and daily operations.What You'll Learn:Leadership and organizational development skillsRetail sales and merchandising best practicesCustomer service and communication techniquesAdaptability in fast-paced retail environmentsRelationship-building skills with customers and coworkersPay RangeUSD $19.00 - USD $22.00 /Hr.