Delivery Manager

Delivery Operations Manager: 3PL Last Mile Big Ticket / Furniture / Appliance Home Delivery Experienced Delivery Leader We are seeking an White Glove Delivery Furniture -Appliance Delivery Operations Boots on the ground Leader... Fast-growing logistics company seeks an experienced Operations Manager with expertise in final mile and with a strong skill set in operations, supervision, dispatching, and customer service. This position will manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, safety measures and client relationship. Client: Bob's Discount Furniture Joliet Cross Dock Location: 21250 SW Frontage Rd Joliet - Shorewood, IL 60404 Industry: Transportation/ Furniture White Glove Delivery / 3PL Responsibilities and essential job functions include, but are not limited to the following: Manages Final Mile Dock Load outs. Supervises multiple deliveries and teams for seamless delivery process as established by company. Supports our customer’s expectations for all delivery services. Ensures safe and efficient operations Carries out our supervisory duties in accordance with the company's policies Meets cost, targets in a timeliness manner Monitors operations such as early am load outs, and routes. Recruits Independent Contractors (IC). Assists the Customer Service Team in investigations and resolutions to customer or shipper complaints. Serves as contact person for all workers within assigned territories. Implements schedule and policy changes. Collaborates with other managers and staff members to achieve goals, and objectives. Promotes safe work activities by conducting safety audits, safety meetings, and meeting with individual staff members. Must be flexible to work week-ends Skills + Qualifications: Must have 2-3 years logistics experience, preferably with Final Mile Home Delivery Background. Proven analytical and quick decision making skills, with strong attention to detail Excellent verbal, written, communication skills and excellent listening skills. Ability to work in a team environment on multiple projects while effectively communicating in a professional manner with all levels. Must possess both a strong personality and a desire to help. Must have extensive experience of dispatch with a good demographic knowledge of the tri-state area Must have excellent Customer Service skills Must be computer proficient and comfortable with Word, Excel, Outlook and willing to learn our software. Strong communication skills for weekly Zoom recap meeting. Bi-lingual Spanish is a plus. Client: Bob's Discount Furniture and JC Penny Furniture Benefits: Medical Dental Vision PTO Biweekly Compensation Job Type: Full-time Pay: $75,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you currently Employed now? What experience do you have with a new business or location start-ups (NAME the companies from your resume, if any)? Confirm you can lift, lower, push, pull all sizes of merchandise up to and in excess of 80 lbs.? What experience you do have in speaking via the phone to in-home service and / or delivery professionals (NAME the company or service from your resume)? Are you fluent (100%) verbally in any other language than English?......... List that other language you are 100% fluent in / WITHOUT the use of technology - Again 100% fluent .... Confirm which you can work Tuesday - Saturday: Start Time 5am ? Name the “retail” company you supported "White Glove Residential" furniture or appliance merchandise prep for e.g. Turk Furniture, The Home Depot, JCPenney Home Furniture Store, Bob's Discount Furniture, Macy's Home Furniture, Galeria Furniture …. Name the “retail” company… If, any? Are you comfortable with posted compensation (of $ 75K Salary)? Experience: Final Mile Home Delivery 3PL: 2 years (Preferred) Ability to Commute: Joliet, IL 60404 (Preferred) Ability to Relocate: Joliet, IL 60404: Relocate before starting work (Preferred) Work Location: In person