Service Host- Carson City Area

DescriptionSummary:Responsible for providing high quality guest service to guests and assisting guests in the gaming area. Essential Functions and Responsibilities:• Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times. • Remain up to date with monthly marketing promotions. • Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift. • Follow the Company's "Line of Sight" standard in all stores. • Maintain a comprehensive understanding of the Company's rewards program and inform guests of all benefits associated with the rewards program. • Navigate and use the GMS system. • Inform Supervisor of all gaming machine maintenance issues • Follow Company comp policy for all snacks and beverages. • Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner. • Address stressful situations with guests, business contacts and third parties with dignity and politeness. • Maintain a complete understanding and adhere to the Company's policies, procedures, standards, specifications, guidelines and training programs. • Arrive to work on time and use the proper clock in procedures. • Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines. • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position. • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards. • Perform other duties as assigned. Qualifications:• Previous experience in a customer service industry. • Knowledge of basic math skills and ability to handle currency and coin. • Experience working professionally with other department personnel, co-workers and management. • Proven experience providing high level of guest service. • Pleasant personality, team-oriented, and enjoys working with and assisting people. • Basic computer skills. • At least 21 years of age. • High school diploma or equivalent preferred. • Ability to apply common sense reasoning to variety of situations. • Obtain and maintain all work cards as required by the company. • Verify right to work in the United States. Work Cards:• NV Gaming Physical Requirements:• Occasionally lift and/or carry up to 20 lbs. at floor, knee, and/or waist levels. • Frequently bend, reach, twist, squat, kneel, sit, stand, and walk. • Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity. Work Environment Potential Conditions:• Indoor • Smoky and noisy