Client Experience Coordinator

Client Experience Coordinator(Customer Service Role) Thomas Edison Electric - Newtown, PACompensation & SchedulePay Range: $18/hr to $27/hr depending on experience plus spiffs with a clear path to $56k/yearSchedule: Full-time, Monday through Friday, some weekend daysSome people answer phones. Others become the calm, confident voice that turns stress into certainty.This role is for the second kind of person.This is not a call-center job. This is a high-trust, front-desk leadership role where your voice directly shapes how customers feel about our company.If you are the kind of person who genuinely enjoys helping people... If you bring warmth and clarity into every conversation... If you can balance friendliness with efficiency... If you take pride in being the person people rely on when something goes wrong... Then you may be exactly who we are looking for.Thomas Edison Electric is growing fast, and we need a Client Experience Coordinator who will guide customers through their service journey , turning confusion into confidence and stress into relief , while helping them feel valued, supported, and certain they made the right choice.What You Will OwnYou won't just answer phones.You will own the first and most important moment in every customer relationship.Your mission is simple: Every customer heard. Every need understood. Every interaction excellent.When you speak, customers feel safe, guided, and taken care of.You will:Be the first point of contact for customers calling in (You are the voice they hear when something in their home just broke.)Book service appointments using guidelines, not scripts (You are trusted to think, not read.)Build trust through empathy, active listening, and clear communicationHandle objections with confidence and guide customers toward the right service (You help people make smart decisions without pressure.)Support dispatch and scheduling with accurate informationAssist customers with membership questions, financing, and next stepsKeep detailed notes and ensure strong follow-throughMaintain professionalism even with heavy call volumeRepresent Thomas Edison Electric with personality and care (You are not just a voice on a phone - you are the brand.)This role is for someone who believes great customer service is a skill , not a script.Who This Is ForThis role fits someone who:Has 1+ year of customer service experienceEnjoys talking to people and solving problemsCommunicates clearly and confidentlyHandles high call volume while staying positiveLearns quickly and uses systems accuratelyWorks well with a team and supports both office and fieldWants a role where their impact is seen and appreciatedIs motivated by recognition and performance-based spiffsThis is not for someone who just wants to clock in and out. This is for someone who takes pride in being the person customers remember.What Your Life Looks Like HereSix months from now, you'll be working in a company where:Your health and vision are fully coveredYou're building retirement with a 401(k) + 4% matchYou receive paid time off and paid holidaysYour customer service skills are valued and celebratedYou work with a team that supports youYou'll know your customers by name. You'll understand how the business runs. And you'll feel proud when you see trucks rolling because you helped make it happen.Future Growth - What Your Life Will Look LikeThis is not a dead-end desk job. This is a launchpad.As you master this role, your opportunities grow with you.Six to twelve months from now, you won't just be answering calls - you'll be someone the leadership team relies on.You will have the opportunity to grow into roles such as:Senior Client Experience CoordinatorDispatch & Scheduling LeadOffice Manager or Operations SupportTraining & Quality Leader for new hiresThe better you become, the more doors open.Salary: $18.00 - $27.00 per hour