Sales Development Representative

Eagle Fire - Charlotte, NC, United StatesTagged: Sales & MarketingAbout Eagle FireSince 1987, Eagle Fire Inc. has grown into a best-in-class provider of fire protection and life safety services, supporting commercial, industrial, and government customers across seven states (VA, NC, SC, GA, AL, TN, TX).We’re continuing to expand our teams to improve client responsiveness, create consistent schedules, and offer long-term career growth for our employees.Position SummaryEagle Fire Inc. is launching a brand-new Sales Development team and is seeking motivated, curious, and innovative Sales Development Representatives to help build the function from the ground up. This role offers a unique opportunity to join a growing organization and play a critical role in shaping how Eagle Fire engages customers, identifies opportunities, and drives revenue.The Sales Development Representative will focus primarily on expanding and reactivating existing customer accounts by identifying inspection, service, and system upgrade opportunities. Depending on the size and complexity of each opportunity, the SDR will either close the business directly or coordinate a qualified handoff to Outside Sales with full context and documentation.Essential Duties And ResponsibilitiesProactively engage existing customers through outbound phone calls, emails, and follow-up activitiesConduct discovery conversations to uncover compliance requirements, service gaps, and system upgrade opportunitiesQualify opportunities based on scope, urgency, and access to decision-makersClose eligible expansion opportunities or schedule and coordinate qualified meetings for Outside SalesPrepare thorough and accurate handoff notes to ensure seamless transition of opportunitiesMaintain accurate and up-to-date records in the Company’s CRM systemFollow up on no-shows, stalled opportunities, and disengaged customer accountsOperate within established daily activity expectations and monthly performance goalsContribute ideas and feedback to improve messaging, workflows, and overall team performanceQualificationsPrior sales experience requiredExperience working with CRM systemsStrong verbal and written communication skillsAbility to manage multiple accounts or customer conversations simultaneouslyComfortable working in a metrics-driven and performance-based environmentProfessional phone presence and customer engagement skillsPreferred QualificationsSalesforce experienceInbound and/or outbound calling experienceInside sales or account-based sales experienceBackground in customer-facing or service-oriented rolesExperience working within structured sales processes or sales enablement toolsPhysical RequirementsAbility to sit for extended periods of timeAbility to use a telephone, computer, and other standard office equipment In compliance with the Drug-Free Workplace Act of 1988, Eagle Fire Inc. maintains a drug-free workplace and operates a Drug-Free Workplace program.Eagle Fire Inc. is an Equal Opportunity Employer.Job # 467