Patient Services Representative (Emergency Department)

At Skyline Health it is our mission to provide an exceptional level of health and well-being to our community. Join our talented team of health care providers! At Skyline Health you are a part of a true team that puts patients first and gives quality care in a rural setting. We are located just 60 miles east of Portland, in the heart of the Columbia River Gorge. It is filled with numerous supportive communities, excellent schools and year-round recreational activities. Skyline Health itself sits on a bluff above the mighty Columbia River with breathtaking views up and down the Gorge with snow-capped Mt. Hood in the distance. We have an opening for Patient Services Representative. This is a Part-Time position consisting of 30 hours per week. 0300pm - 0130am. DESCRIPTION OF POSITION Serves as advocate for patients, customers, and visitors to the hospital through the greeting, directing, and registration process, as well as through duties as phone receptionist. May substitute during vacations. Assists in basic patient service functions, as deemed necessary. EDUCATION BACKGROUND AND EXPERIENCE 1. High school graduate or equivalent 2. Previous admission/registration experience, medical billing experience helpful 3. Ability to input data into computer with accuracy, utilizing proper spelling and grammar 4. Exceptional customer service and interpersonal skills 5. Ability to prioritize multiple duties in a fast paced environment since the performance and concentration of several tasks may be required simultaneously 6. Requires knowledge of basic accounting for the purpose of handling cash transactions and updating accounts 7. Bilingual preferred but not required REQUIRED KNOWLEDGE AND SKILLS Supports hospital mission and strategic vision; manages hospital resources appropriately; complies with hospital policies and programs; maintains skill levels, licenses, and certifications; complies with all state and federal Compliance and HIPAA requirements; keeps lines of communication open between self and other hospital personnel; competent with computer programs; proper telephone etiquette and appropriate personal interaction; shows professional respect and courtesy to patients, families, physicians or colleagues; must be able to work well with others. ESSENTIAL JOB FUNCTIONS 1. Functions as the primary receiver of incoming phone calls. Directs incoming calls to the other departments or patient rooms. 2. Greets all patients, customers and/or visitors entering the facility. 3. Monitors the flow of our customers and ensures prompt service. 4. Advocates for the patient, ensures wait times are appropriate, and follow sup when patients need assistance. Ensures patients are not forgotten. 5. Registers patients and/or notifies patient service representative of need for assistance in registering patients, based on incoming volume. Uses trouble shooting skills to determine when additional help is needed. 6. Performs the registration process for all inpatient and outpatient customers after regular business hours. 7. Demonstrates competency with computer programs needed to complete job functions. 8. Demonstrates ability to remain calm in stressful environment. Demonstrates calm, caring demeanor to comfort patients in need. 9. Uses proper channels of communication and authority. 10. Establishes and maintains effective, cheerful, pleasant and cooperative working relationships with co-workers and Manager. 11. Records (daily) time worked (accurately) via appropriate system. 12. Participates in rotation of holiday coverage. 13. Demonstrates adaptability in dealing with change and while working under stress. 14. Performs other duties as assigned. 15. Follows Hospital and Departmental policies and procedures. HOW WE CARE FOR YOU · Medical/Dental Paid by Skyline for YOU (Employee) · Low cost Vision Insurance · Health Saving Account Contributions · 403(b) and 457(b) plan through Nationwide (Employer Match 3%) · Generous Paid Time Off accrual · Basic Life / AD&D Benefit · Voluntary Life Insurance through Lincoln Financial · Employee Assistance Program · 20% discount from hospital bills Job Type: Full-time Pay: $16.00 - $22.15 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: 10 hour shift Evening shift Work Location: In person