Product Support Sales Representative (PSSR) - North Central Washington

Job DescriptionModern Machinery Co., Inc. has been in business for over 80 years. We sell, rent and service high-quality heavy equipment while providing exceptional customer service and product support to our customers. Modern Machinery is committed to our core values and creating a safe working environment for all our employees. For more information about our company, please visit our website at: www.modernmachinery.com .As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory (North Central Washington). This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers.Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay. BenefitsMedical, Dental, Vision, and Prescription InsuranceHealth Savings Account401k/Roth Retirement Savings Plan with Company MatchParticipation in Annual Profit-Sharing PlanPaid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)Gym Membership Reimbursement ProgramFamily Scholarship ProgramEmployee Assistance Program Virtual Mental Health & Tele Medicine BenefitCompany Paid Life Insurance & Disability BenefitsAdditional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)Modern Machinery is an Equal Opportunity EmployerResponsibilitiesDemonstrate Modern Machinery’s core values and promote the mission and vision of the companyFollow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goalsEffectively communicate with and establish relationships with assigned customersDevelop sales forecasts and business plans for each customerUtilize the company’s CRM system to track and maintain customer recordsPromote growth and increase sales activity for parts and serviceIdentify new or additional opportunities for aftermarket salesSell service programsPerform and coordinate market and opinion surveysProvide customers with quotes related to product supportPerform machine inspections and evaluationsCommunicate the progress of repair(s) to customer’s equipment in the shopAssist in successfully negotiating and settling customer product support disputesExecute on short and long-term goals through good management and planningThe duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsJob Requirements/Skills:Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workersRequires a valid driver’s license and the ability to maintain an insurable driving recordProvide exceptional customer serviceAbility to take the initiative to accomplish work with little supervisionEffectively manage relationships both internally and externallyGood verbal and written communication skillsAbility to exercise integrity, confidentiality, and discretionExcellent time management and organizational skills Capable of working with all levels of the organizationTeamwork: cooperate and support others within the Modern Machinery organizationEducation/ExperienceHigh School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experienceProficient in Microsoft Office products (Outlook, Word, and Excel)Nature/Scope Of JobRequires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.Must be able to travel on a regular basis to include overnight stays.