HR Operations Consultant II - Global HR Operations

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.Come grow with us!We are seeking a Global HR Operations Consultant – HRIS to serve as a functional and technical subject matter expert for our HRIS platform (Dayforce). This role is accountable for ensuring system integrity, driving HR process optimization, and delivering a seamless, globally consistent employee experience across the full HR lifecycle.As a key member of Global HR Operations, this role partners closely with HR, IT, vendors, and business stakeholders to lead system enhancements, enforce governance standards, and drive continuous improvement across HRIS processes and capabilities. The role reports to the Global HR Operations Manager and does not have direct reports. Candidates must be proficient in English.We are seeking a highly curious, results-oriented professional who is driven to understand how and why systems and processes work, and who leverages that insight to proactively identify opportunities, solve complex problems, and enhance overall system effectiveness.This position plays a critical role in shaping the future of global HR operations by:Leading system optimization and process standardization effortsElevating the employee and manager experience through technology and process improvementsEnsuring compliance, data integrity, and audit readiness at a global scaleContributing to and influencing a high-impact HRIS and data excellence strategyKey ResponsibilitiesHRIS Functional Leadership (Dayforce)Serve as the global subject matter expert across Dayforce modules, including Recruiting, Onboarding, Learning, and PerformanceOwn the translation of business requirements into scalable, sustainable system solutions and best practicesAct as a trusted advisor to HR partners, providing strategic guidance on system capabilities, limitations, and process improvementsSystem Enhancements & Project ExecutionLead and support HRIS initiatives, including requirements gathering, configuration, testing, implementation, and post-go-live optimizationOwn coordination and execution of system testing activities, ensuring high-quality, accurate, and timely deliveryEvaluate Dayforce releases, assess business impact, and lead readiness and adoption effortsOversee interface performance, partnering with IT to proactively monitor, troubleshoot, and resolve issuesGovernance, Risk & ComplianceOwn and continuously improve the Global HR Change Request process, ensuring transparency, prioritization, and alignmentEnsure all HRIS processes adhere to governance standards, audit requirements, and data integrity controlsDevelop, maintain, and enforce standard operating procedures (SOPs) to drive consistency and operational excellenceTraining, Adoption & User EnablementLead training and enablement efforts to ensure effective and consistent use of Dayforce across the organizationDesign and maintain user-focused training materials, job aids, and documentationDrive system adoption by promoting best practices and enhancing user experienceOperational Excellence & Vendor ManagementOversee the HR Operations mailbox, ensuring timely, accurate, and high-quality service deliveryManage vendor-related activities, including I-9 audit coordination and invoice oversight, ensuring compliance and accuracyPartner cross-functionally to resolve complex system and process issues and improve operational outcomesQualificationsEducation & ExperienceBachelor’s degree in Human Resources, Information Systems, Business Administration, or related field (or equivalent experience)5–10 years of experience in HRIS roles, with strong preference for Dayforce expertiseProven experience leading system testing, implementations, and release management activitiesSkills & CapabilitiesDeep understanding of HR processes across the employee lifecycleStrong HRIS functional and technical expertise with a systems-thinking mindsetDemonstrated ability to lead process improvement and change initiativesStrong analytical, problem-solving, and decision-making skillsExcellent communication and stakeholder management capabilitiesHigh attention to detail with a strong focus on data integrity and accuracyAbility to manage competing priorities in a fast-paced, global environmentDemonstrated curiosity, ownership mindset, and commitment to continuous improvementKey CompetenciesInclusive and collaborativeCustomer-focusedOperationally excellentTrustworthySylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.