Service Coordinator – Tacoma

Why You’ll Love This Role: Our Service team is the nucleus of one of our fastest growing organizations. This critical position maintains and elevates systems of organization, schedules complex and time-sensitive projects, and ensures smooth and efficient operations. You’ll have the opportunity to interact with a wide range of times, identify areas for improvement and become an expert in how we manage this ever-changing world.If you find joy in the details and satisfaction in creating order from chaos, this role might be your perfect launchpad.What You’ll DoScheduling and Coordination: Manage and optimize complex schedules for field teams, ensuring efficient resource allocation and timely project execution while maintaining flexibility to accommodate urgent customer requests and changing prioritiesSupport Operations: Own back-office functions, answer phones for urgent customer needs, draft communications and prepare work ordersLiaison: Serve as the communication hub between field personnel, customers, and government agencies.Data Management: Craft, process and organize reports and reporting systems for our inspection, testing and service teamsSystems Expert: Build proficiency on the Google Drive platform and in our construction software (Viewpoint/Spectrum)Collaboration: Work alongside a close-knit team to manage daily operations, including fielding incoming service calls, while continually brainstorming ways to improve process efficiencyProfessional Growth: Embrace opportunities to learn, grow, and take on additional responsibilitiesWhat We’re Looking ForEducation: High School Diploma or GEDExperience: 2+ years of administrative-level experienceTechnical Skills: Proficiency with Microsoft Suite (particularly Excel) and Google Suite (particularly GSheets)Attention to Detail: A keen eye for detail and the capacity to maintain accuracy in repetitive tasksProcess-driven: Affinity for developing and maintaining standardized and multi-step processes including rigorous follow-upOrganized: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistentlyIndustry Experience: Experience in the construction industry or commercial fire alarm tenant improvements is a plus but not requiredAvailability: Full-time availability (40 hours per week, 7am start time)Compliance: Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job dutiesSalary Range: $42,000 – $58,000 per yearIdeal Candidate AttributesContinually seeks ways to improve efficienciesDesire to grow and willingness to learnPositive attitude and professional demeanor including good judgment and honestyEnjoys a fast-paced environment while maintaining organization and operational rigorTakes initiative and can operate with minimal guidanceTrains teammates and openly shares knowledge and experienceCustomer-centric: goes the extra mile to get the job done correctlyPerks Of Joining Our TeamCollaborative Environment: Be part of a supportive and enthusiastic teamGrowth Opportunities: Learn new skills and advance your careerImpactful Work: Play a crucial role in the success of exciting projectsIf you’re ready to take on a rewarding challenge and contribute to a thriving team, apply now to become our next Service Coordinator! Patriot Fire Protection, Inc. is an Equal Opportunity/Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, national origin, disability, or protected Veteran status.Apply NowBack To All Career Opportunities