Medical Support Assistant (MSA)

Details Client Name: Salt Lake City Health Care System Job Type: Local Position Urgency: Normal Offering: Non-Clinical Profession: Administrative Specialty: Health Services Administrator Job ID: 18010804 Job Title: Medical Support Assistant (MSA) Shift Details Shifts Per Week: 5 Scheduled Hours: 40.0 Job Order Details Start Date: 2026-05-01 End Date: 2027-04-30 Duration: 52 Week(s) Float Required: No Call Required: No Job Description Contractor's personnel are the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Contractor to provide Medical Support Assistants for a total of 166,400 hours (per year) or 80 FTEs. Location for number of FTE is subject to change based on the needs of the Service. The hours requested in the CLIN represent the total hours allowable under this contract. Contractor shall only be paid for the actual hours ordered and/or worked under this contract. Contractor personnel shall obtain security clearance. Estimated time to complete. Week 1, obtain application information and forms to submit to Personnel Security Adjudication Center (PSAC); 2-3 weeks (respectively) to receive adjudication which is required to issue a PIV. All staff are able to work remotely. Travel is not authorized for this contract. Position Overview Contractor personnel will serve as Medical Support Assistants (MSAs) responsible for appointment scheduling and reception duties in compliance with VHA Directive 1230: Outpatient Scheduling Process and Procedures . The contractor will provide 80 FTEs , equal to 166,400 hours per year . FTE distribution by location may change based on service needs. Contractors are compensated only for hours actually ordered and/or worked. Key Responsibilities Perform appointment scheduling and related administrative duties. Ensure adherence to VA scheduling policies, procedures, and performance metrics. Maintain high-quality control and coordinated workflow. Utilize VA systems, including VistA and CPRS (Computerized Patient Record System) — VA network access required. Job Posting: Medical Support Assistant (Remote) Period of Performance (Estimated): Base Year: 05/01/2026 – 04/30/2027 Option Year 1: 05/01/2027 – 04/30/2028 Option Year 2: 05/01/2028 – 04/30/2029 Work Locations & Estimated Staffing Although all positions are 100% remote , work is assigned to VA facilities listed below: Health Administration Service (HAS) – 500 S. Foothill Drive, Salt Lake City, UT 84148 – 25 FTE Office of Community Care – 500 S. Foothill Drive, Salt Lake City, UT 84148 – 55 FTE Note: All positions are fully remote in non‐VA–owned spaces. Work location must not be outside the commuting area of the assigned facility. Travel is not authorized. Work Schedule Hours: Monday–Friday, 8:00 AM – 4:30 PM MT Shift Length: 8 hours Federal holidays excluded Scheduling coordinated with the Contracting Officer Representative (COR). Client Details Client Type: Government Setting: Remote Address: 500 Foothill Drive, 660-121, Salt Lake City, UT 84148-0001 City: Salt Lake City State: UT EGA Associates, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr