Recovery Specialist

Recovery Specialist (Loss Prevention)Salary Range: $45,000–$52,000Location: On-siteAbout the RoleWe are seeking a highly motivated Recovery Specialist to join a top-performing, long-tenured recovery team within a respected, member-focused credit union. This Recovery Specialist role is ideal for someone who combines persistence with empathy and thrives in a supportive, high-accountability environment. As a Recovery Specialist, you will play a critical role in protecting member relationships while minimizing financial loss across multiple product lines.Why Join Us as a Recovery SpecialistJoin a highly tenured, top-rated recovery team with best-in-class Net Promoter Scores (NPS)Structured onboarding, peer mentorship, and long-term career growth opportunities for every Recovery SpecialistExposure to a full range of financial products, including auto loans, credit cards, share deposits, and consumer loansWork directly with a leader who has more than 20 years of tenure and a proven, people-first leadership styleBe part of a collaborative, stable team where most Recovery Specialists have a multi-year historyKey Responsibilities of the Recovery SpecialistAs a Recovery Specialist, you will be responsible for managing delinquent accounts while maintaining a strong, respectful member experience. Core responsibilities include:Conducting professional outbound calls to members with delinquent accounts across all assigned product linesNegotiating and securing payment arrangements to resolve past-due balances, prevent charge-offs, and reduce lossesApplying empathy-driven, solution-centered problem-solving techniques in every interactionEvaluating member financial situations and recommending appropriate solutions, including debt management or financial counseling resourcesAccurately documenting account activity and maintaining compliance with all internal policies and regulatory requirementsCollaborating with fellow Recovery Specialists and leadership to ensure consistent coverage, knowledge sharing, and process improvementRequired Skills and ExperienceMinimum of 1 year of experience in collections, recovery, or outbound call-based financial servicesDemonstrated success as a Recovery Specialist or in a similar role requiring persistence, negotiation, and empathyStrong verbal communication skills with the ability to de-escalate challenging conversationsProven ability to manage a high-volume workload while delivering consistent outcomesProfessional judgment, emotional intelligence, and a member-first mindset#INAPR2026