Technical Support Engineer: Diagnostics XML/JSON

Interclypse, Inc. is hiring a Technical Support Engineer (Junior to Senior) in Annapolis Junction, MD. You will be the primary technical contact, diagnosing issues by inspecting XML and JSON data, guiding customers through configurations, and collaborating with product and engineering to improve the service. The role emphasizes end‐to‐end problem ownership, clear communication, and proactive knowledge sharing to prevent recurring issues and enhance the customer experience.