ServiceNow Technical PM

ServiceNow Technical PMChicago IL, OnsiteVideo InterviewProgram Leadership: Lead complex ServiceNow implementations (ITSM, ITOM, HRSD), ensuring alignment with strategic objectives and ServiceNow Now Create methodology.Technical Guidance: Oversee architectural decisions, technical design, and implementation approaches to ensure scalability.Project Management: Develop project plans, manage budgets, resource allocation, and project lifecycle from initiation to post-implementation stabilization.Stakeholder Management: Facilitate requirement workshops, manage stakeholder expectations, and provide regular executive reporting.Risk & Quality Management: Proactively identify risks, manage dependencies, and drive quality delivery via UAT and testing.Required Skills and QualificationsExperience: 5+ years of managing ServiceNow implementations.Technical Knowledge: Understanding of ServiceNow platform capabilities (CMDB, Service Portal, ITSM) and ITSM/ITIL processes.Certification: PMP or similar certification is typically required; ServiceNow certifications (CSA) are strongly preferred.Methodology: Expertise in Agile development, hybrid project management, and SDLC.Communication: Strong ability to communicate with both technical developers and non-technical business stakeholders.