Shared Service Manager

RealREPP, a full-service recruiting firm, is currently teaming with a growing, stable, and nationally recognized building systems expert to assist them in hiring a HR Shared Services Manager to lead and optimize our HR service delivery model. This role blends HR operations, technology, and employee experience—focused on building scalable, user-friendly support systems.Key ResponsibilitiesLead HR Shared Services: Oversee daily HR support across the employee lifecycle, ensuring efficient, high-quality service.Own Help Center Strategy: Design and enhance a centralized HR Help Center (knowledge base, case management, self-service).Drive Performance Metrics: Establish and manage SLAs/KPIs to improve service delivery and accountability.Improve Employee Experience: Use data and feedback to streamline processes and increase satisfaction.Lead a Team: Manage and develop HR service specialists, promoting a culture of responsiveness and continuous improvement.Collaborate Cross-Functionally: Partner with HR, IT, and business leaders to align on processes and system enhancements.QualificationsBachelor’s degree (HR preferred) or relevant certification (PHR/SPHR, SHRM-CP/SCP)7–10 years in HR Shared Services/Operations, including 5+ years in leadershipHands-on Workday experience (case management, knowledge management, self-service)Experience building or improving HR Help Centers/knowledge basesStrong understanding of HR lifecycle processesData-driven with strong communication and stakeholder management skillsAble to balance strategy with execution in a fast-paced environmentWillingness to travel (~15%)BenefitsAs a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:401(k) plan with 50% company match (no cap) and immediate 100% vestingMedical, dental, and vision insurance (100% paid for employee)Annual bonus program based upon performance, achievement, and company profitabilityTerm life, AD&D insurance, and voluntary life insuranceDisability income protection insurancePre-tax flexible spending plans (health and dependent care)Paid parental leavePaid holidays, vacation, and personal timeTraining/professional development opportunities and company-paid memberships for professional associations and licensesWellness benefits We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*