Stock Control Supervisor

Stock Control SupervisorAbout NewCold NewCold is a global leader in advanced food logistics. Our warehouses and transport network sit at the center of the food supply chain. Connecting the world's major food manufacturers with retailers and food service providers.Our goal is to keep the world's food fresh and safe with our proprietary technologies and innovative solutions.NewCold designs, builds, and operates state-of-the-art cold storage facilities that are highly automated. We push the boundaries of logistics with end-to-end storage and transport operations that add greater resilience, efficiency, and sustainability to supply chains on four continents. And we are growing rapidly.To support our rapid growth, we're constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!Your role as a Stock Control SupervisorKey responsibilities:As a Stock Control Supervisor, you will be Performing all the activities related to the function of stock management. Responsible for maintaining stock management KPI according to Operational Service Agreement (OSA) - Inventory Accuracy KPI. Responsible for stock alignment between the customer's stock management system (ERP) and NewCold's WMS (MLS). What you will be doing: Contractual customer KPIs are met for service and quality Costs are controlled in line with budgeted expectations A NewCold culture is apparent on the site resulting in employee engagement A safe and healthy work environment is maintained All site KPIs are reported and achieved A healthy and professional relationship with the customer is always maintained. Training and indirectly managing the team in line with company policy and ensuring agreed standards are met Working with the managers or supervisors on improvement initiatives to reduce cost and/or improve service Monitoring and reacting to KPI results and working with the Site Manager to identify and share improvement ideas ("Inventory Accuracy" and "Stock Loss Threshold" KPIs) Creating a culture of a team focussed on health, safety and quality in all aspects of warehouse activity Create and maintain a customer service system (site specific policy and procedures) that supports the service levels agreed upon with the customer(s) Appropriately escalate and communicate customer issues the correct warehouse operational staff on site to ensure quick resolution Daily contact with the customer and warehouse operations to discuss customer service and stock related issues Inventory always meets HAACP and BRC standards in coordination with the site's QESH Manager and the customer's QA department Customer Stock and WMS System Management Manages and maintains stock accuracy between the client's inventory control system and Newcold's WMS system (MLS) Provides the customer(s) with accurate and timely information and maintains frequent contact on progress, priorities, defects and bottlenecks Ensures if necessary to adjust the stock, after consultation with the customer and necessary operational staff on site Signals anomalies and defects, informs the Ops Manager, agrees on measures where needed and executes them with the customer's approval. Ensures that all stock management tasks performed for a customer and/or the site are being done with coordination of the Ops Manager, i.e. restacking, stock status changes, cancellations, unpicks, blocked product, holds, and cycle count, etc. Completes all the administration work for the stock management process and ensures it is accurate Provides the customer and Ops Manager with all information regarding stock adjustments executed during operational activities if necessary Manages the issue list of the customer, ensuring the issue identified is resolved and communicated back to the customer Ensures clean-up and management actions related to the WMS system are resolved Software and Hardware bug detection and reporting to the IT-WMS Super User Highlighting any Master Data issues within the WMS system (MLS) in regards to orders and stock control to the IT-WMS Super User. Highlighting any order Master Data deficits to the customer and ensuring any issues are resolved. Investigating any deficits highlighted by the planner and finding a solution with the customer to ensure all stock is delivered and managed correctly. Additional tasks Assisting the operation as required by the site, including: Assist colleagues in carrying out tasks as required Support Business Development initiatives as and when required Continually look for opportunities for improvement Who we are looking for:We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has:Educational Requirements High School Degree Training in Inventory Control Systems and Warehouse Management Systems Experience Requirements 3+ years of experience in stock management and customer service Proficient in Inventory Control Systems - JDE preferred by the Client Training and Team Leadership experience within cross cultural environments Operational experience in fully automated systems Why join NewCold?At NewCold, our people are our most valuable asset. We take pride in our team-oriented culture, where innovation and collaboration are at the heart of everything we do. What we offer:A supportive and collaborative environment.The opportunity for professional growth in a fast-scaling, international company.The chance to have real impact and innovate alongside other bright minds.The challenge of transforming the future of cold storage and food logistics.A strong commitment to employee well-being.Whether you're a seasoned expert or just starting your career, NewCold provides the opportunities and challenges that allow you to grow and excel. Ready to turn your curiosity into impact?How to apply: If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English. Suitable candidates will be invited for a first interview with the hiring manager. A second interview will follow with a wider group of NewCold team members.Can we welcome you on board as our new Stock Control Supervisor and help continue our successful growth?NewCold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.NewCold expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.