TRAINER & ACCOUNT SUPPORT SPECIALIST

TRAINER & ACCOUNT SUPPORT SPECIALISTHospital SystemsABOUT SURFACIDEFounded in 2010, Surfacide is a leading UV-C technology and infection prevention company dedicated to creating cleaner, safer environments through scientifically proven, hospital-grade solutions. Proudly designed, engineered, and manufactured in Waukesha, Wisconsin, our patented Helios+ UV-C System is the world’s first FDA-authorized Whole Room Microbial Reduction device — deploying 3 emitters in a single cycle with no repositioning required.With installations across 600+ hospitals, long-term care communities, and public venues worldwide, Surfacide is at the forefront of next-generation patient safety — bridging the gap between traditional cleaning methods and the future of infection prevention.ABOUT THE ROLEAs a Clinical Trainer & Account Support Specialist, you will be the on-the-ground expert ensuring every hospital that partners with Surfacide gets maximum value from their Helios+ UV-C system. Your primary focus is training — educating clinical and environmental services staff, embedding best practices into daily workflows, and ensuring consistent, confident use of our technology across every department you serve.This is a great opportunity for a motivated, people-oriented professional who enjoys being in healthcare environments, loves teaching, and wants a role where they can see the direct impact of their work on patient safety.WHAT YOU’LL DOTraining & Education (Primary Responsibility)Deliver role-specific, hands-on training to clinical staff, EVS teams, and department leads across assigned hospital accountsDevelop a deep command of Surfacide’s training curriculum, best practices, and system operation protocolsConduct ongoing refresher training as staff turns over or as new departments onboard the Helios+ systemServe as the go-to resource for staff questions, troubleshooting, and day-to-day system guidanceTrack training completion and document staff certifications within each accountImplementation SupportSupport onboarding and go-live of the Helios+ UV-C system, helping hospitals integrate the technology into existing clinical workflowsFacilitate workgroup meetings during and after implementation to keep onboarding on schedule and address any workflow challengesConduct walkthroughs and workflow assessments to identify the best deployment approach for each department or care settingClient Support & CommunicationServe as a consistent, trusted point of contact for day-to-day client needs following implementationKeep clients informed about product updates, software enhancements, and new training resourcesKeep accurate, up-to-date records in CRM — including training logs, contacts, and key communicationsParticipate in periodic check-ins with hospital contacts to ensure ongoing satisfaction and system utilizationWHAT WE’RE LOOKING FORA natural teacher and communicator — you enjoy explaining concepts clearly and making people feel comfortable learning something newComfortable in hospital and clinical settings — you can navigate a busy healthcare environment with professionalism and confidenceHighly organized — you manage your time well, follow through on commitments, and keep detailed recordsSelf-motivated and dependable — you take ownership of your accounts and don’t need to be micromanagedAdaptable — no two hospitals are the same; you can read a room and adjust your approach based on your audienceBackground or coursework in healthcare, public health, life sciences, education, or a related field is a plus — but not requiredBachelor’s degree or equivalent experience preferredADDITIONAL REQUIREMENTSRegional travel throughout the Southeast required (75%+)Current vendor credentialing and compliance with hospital vaccination requirements requiredWHY SURFACIDE?You’ll join a mission-driven team at the intersection of technology and patient safety. Every training session you lead directly contributes to reducing healthcare-associated infections and protecting patients. If you want a role where your work genuinely matters and you can see the impact firsthand, this is it.