Developmental Disabilities Program Coordinator (Remote Supports)

***THIS IS NOT A WORK FROM HOME JOB*** Are you looking for a career that matters? Are you tired of doing the same old thing and feeling as if you do not make a difference? Apply for our Program Coordinator (Remote Supports) position! You will manage all aspects of Remote Support Services for individuals with developmental disabilities. Ensure customer service and relationships between all team members involved in the care of individuals, including Remote Support Professionals (RSPs), Remote Support Supervisors, family members, guardians, county/state representatives, and internal departments. Want to know more? Follow this link to our Indeed company page and watch short testimonial videos from our current employees https://www.indeed.com/cmp/Toward-Independence,-Inc./about What else does a Program Coordinator (Remote Supports) get to do? Manage and maintain an assigned caseload of individuals UI/MUI management Add/Remove and Maintain client files in appropriate software Facilitate all necessary communication (phone, email, meetings) with the individuals’ teams and provide required follow-up in a timely manner. Serves as backup to the Remote Support Supervisor and Remote Support Professionals Execute and adhere to Toward Independence Policy. What do we need from you? First off, this is not a M-F, 9-5 type of job. Most individuals we provide services require round-the-clock support, so we need people with the ability to work second or third shifts and weekends. You need to be 18 B.S./B.A. in Psychology, education, special education, business or related field preferred. Working knowledge of DoDD rules and regulations. Have a STRONG working knowledge of Word, Excel, and other related computer programs. Acceptable background and related registry check(s). What does Toward Independence offer? Access to affordable medical, dental, and vision insurance for you and your family. (60% of our Employees pay nothing for their medical, dental, and vision insurance) Student Loan Forgiveness (for working for a non-profit 501(c)(3)) Paid time off (PTO) Paid Training Company-Paid Life Insurance 403(b) retirement plan Discounts to Kings Island, Car Rentals, Hotels, cellular services and much more If this sounds like something you would be interested in, we welcome you to apply. While you might be helping to change lives, yours will change forever! Direct Support Professional, DSP, Remote Support Professional, RSP, Remote Support Specialist, RSS, Program Coordinator, Program Manager, PC, PM Job Type: Full-time Pay: $47,840.00 per year Benefits: Dental insurance Employee discount Health insurance Life insurance Paid orientation Paid time off Paid training Referral program Retirement plan Vision insurance Schedule: 12 hour shift 8 hour shift On call Overtime Weekends as needed Application Question(s): Are you able to follow state and federal regulations that guide what you can and cannot do during a remote support shift? Can you effectively communicate and build rapport with individuals from diverse backgrounds, ethnicities, and cultures? Are you capable of working as part of a close-knit remote team, and are you willing to support your colleagues, especially during challenging situations? Are you committed to maintaining and developing your skills by attending all necessary training sessions? Are you prepared to work varying shifts, including 2nd and 3rd shifts, weekends, and holidays? Are you proficient with the technology and software required for remote support, and how comfortable are you troubleshooting these tools independently? Are you comfortable working with clients who may have complex needs or require specialized support remotely? Are you comfortable providing training or guidance to clients and their families on using remote support technology? Are you prepared to respond quickly and effectively to emergencies or unexpected situations that may arise during On-Call? Education: Bachelor's (Preferred) Experience: Working with people with developmental disabilities: 2 years (Required) Work Location: In person