Front Desk Receptionist

Job TitleDuties Include:Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visitScan insurance card and link insurance in patient's chartUpdate new paperwork yearlyObtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verificationCapture picture of the patient if not already doneDistribute patient questionnaires when necessaryAnswer telephones courteously and send patient messages to appropriate staffSchedule appointmentsCall and remind patients of their upcoming appointmentsCollect co-pays, deductibles and outstanding balances on patient accountsPost co-pays and SFS payments as pre-paymentsCheck eligibility on patients not included in the daily batch, i.e. walk ins or work insReview insurance eligibility and address any errors with eligibility as the patient checks in at each visitScan paper documents into patients chart when completedMust be able to perform check out duties as well on days covering both positionsEnsure daily workflow is maintainedOther duties as assignedRequirementsEducation: High school diploma.Experience: Minimum one year of experience in a medical setting, preferably in a scheduling role.Other requirements: Proficient medical terminology skillsPerformance Requirements:Knowledge:Knowledge of medical practice protocols related to scheduling appointments.Knowledge of manual/computerized scheduling systems.Knowledge of customer service principles and techniques.Skills:Skill in communicating effectively with providers and Medical Assistants about scheduling preferences.Skill in maintaining master appointment schedule via manual or computerized means.Skill in producing reports about appointment patterns as needed.Abilities:Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.