Deployment Leader

Title: Deployment LeaderLocation: Brighton, MIDuration: PermanentMust Haves:Bachelors degree in Mechanical, Industrial, Manufacturing, Computer Science Engineering or related field2+ years of experience in manufacturing environment (3+ without degree in metal finishing + ERP/MES exposure)Experience working directly with customers, strong interpersonal skills/strong ownership and accountabilityComfortable in plant-floor + executive environmentsWilling to travel 25–50% (domestically for the most part, but could be asked to support Canada or Australia projects)Plusses:Masters degree in Mechanical, Industrial, Manufacturing, Computer Science Engineering or related fieldSaaS / tech implementation experienceFamiliarity with AI tools in workflowsPrior exposure to ERP/MES systems, operations software, or digital transformationJob Description: Insight Global is looking for a Deployment Leader. The Deployment Leader serves as the primary point of contact for customers throughout the full implementation lifecycle. This individual partners directly with manufacturing clients to understand their operations, configure solutions to fit their workflows, and drive adoption from leadership to the plant floor. This role combines technical implementation, customer success, and operational consulting.Key Responsibilities:Partner with customers to deeply assess manufacturing processes, including both production and administrative workflowsConfigure and tailor the software platform to align with customer-specific operational needs and goalsLead end-to-end deployments from initial setup through successful go-liveDeliver training to stakeholders across all levels, from executive leadership to plant floor operatorDrive strong user adoption by ensuring customers fully understand system functionality and valueSupport long-term utilization by reinforcing best practices and continuous engagementOwn deployment outcomes tied to ARR and customer success metricsBalance time-to-value with quality, ensuring customers quickly realize impact while maintaining long-term satisfactionProactively identify risks and opportunities to improve deployment outcomesServe as the primary point of contact for customer support, including calls, emails, texts, and support ticketsBuild trusted relationships with customer stakeholders to create internal champions and advocatesProvide ongoing guidance, troubleshooting, and strategic supportIdentify opportunities to enhance deployment processes, tooling, and training materialsPartner closely with Engineering and Product teams to provide customer feedback and influence feature developmentContribute to improving cross-functional workflows and overall customer experienceDirect Placement Roles:Compensation:$90,000 to $130,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include may include healthcare insurance offerings and paid leave as provided by applicable law.