Kennel Supervisor

Pet Pro Lead(Animal Care Supervisor)Full-Time | Animal Care Leadership RoleAre you an experienced animal care professional ready to lead from the floor?We are seeking a Pet Pro Lead to supervise daily pet care operations, coach team members, and ensure the highest standards of safety, cleanliness, and documentation are consistently upheld. This is a hands-on leadership role. You will actively work alongside your team while holding them accountable to safety and care standards.Who We AreNVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.At NVA Pet Resorts, our mission is simple:Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.Position OverviewThe Pet Pro Lead reports to the Resort Manager and General Manager and serves as the frontline supervisor foranimal care operations.You are responsible for:Coaching and training Pet ProsMonitoring playgroup and boarding safetyEnsuring medication and feeding protocols are followedOverseeing sanitation and cleaning standardsEnforcing safe handling proceduresEnsuring accurate documentation and health reportingMaintaining a calm, structured, and professional environmentAnimal experience is required.Prior leadership or supervisory experience (1+ year preferred) is strongly preferred.What You'll Do Leadership & CoachingTrain and mentor new and existingPet ProsReinforce safety protocols and proper handling techniquesMonitor team performance and provide real-time feedbackStep in immediately when safety concerns ariseEnsure documentation and charting standards are followed Safety & Animal Care OversightSupervise daycare playgroups and boarding areasMonitor dog interactions and prevent conflictsEnsure proper feeding, medication, and special handling complianceReview special notes (aggressive, medical, separate feeding, etc.)Complete and review health concern forms as neededMaintain accountability for the overall safety of pets during your shift Operational ExcellenceMaintain strict sanitation standards in all pet areasEnsure cleaning, disinfecting, and laundry procedures are followedMonitor inventory for pet care suppliesIdentify and report facility maintenance issuesMaintain property cleanliness and hazard-free environments What We're Looking ForWe are seeking someone who is:Experienced in animal handling and group dog supervisionConfident leading and coaching team membersCalm and decisive in high-energy situationsObservant with strong attention to detailComfortable enforcing standards and holding others accountableReliable and dependable - especially on weekends and holidays You must be able to: Lift up to 60 lbsStand and move for extended periodsWork indoors and outdoors in various temperaturesWork weekends and holidaysHandle dogs of all sizes safelyKnowledge of dog body language and group dynamics is strongly preferred.Benefits & PerksHealth, Dental & VisionInsuranceEmployee Pet Care DiscountsTipsGrowth opportunities within NVA Equal Opportunity EmployerNVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.Work scheduleWeekend availabilityMonday to FridayHolidays Supplemental payTips BenefitsFlexible scheduleHealth insuranceDental insuranceVision insurance401(k) matchingPaid trainingPaid time offLife insuranceDisability insurance