Business Development Manager

Position Title: Business Development Manager Reports To: Regional Restoration Manager Job Summary: Welcome to your new role within an exciting, thriving and growing restoration company! The Business Development Manager is responsible for nurturing and maintaining key relationships with clients, vendors, insurance agents and adjusters, TPA reps and sales reps within the Restoration Division at a designated Terminus branch. This role involves managing TPA requirements with detail and accuracy, identifying and developing partnerships that can provide additional value for our growing restoration division. The BDM will work closely with the Regional Restoration Manager to develop and implement strategies for business growth, operational efficiency, and team development. Terminus prides themselves on fostering an industry leading company culture and it will be up to the BDM to drive and nurture this culture within their own department. Key Responsibilities: Operational Management: Collaborate with internal and external teams to develop and execute a successful sales strategy that grows a local book of business and provides customized solutions for clients. Manage and drive the growth and management of relationships with TPA programs. Hold weekly AR meetings and provide weekly KPI reports. Effectively manage the regional sales process from prospecting to closing while expanding our customer base. Build upon and expand the program team outward. Responsible for hiring and training candidates with the program management division. Team Leadership: Lead, mentor, and develop department managers on the nuances and changes in the TPA program insurance industry. Facilitate training programs to ensure staff are knowledgeable about industry best practices and company protocols. Foster a collaborative and positive work environment and drive company culture. Ability to fill in for Department Managers when out of the office as needed. This includes regular site visits, estimate creating and job coordinating. Customer Relations: Serve as the primary point of contact for high-profile clients within the district. Address customer concerns and ensure high levels of satisfaction throughout the project lifecycle. Develop and maintain strong relationships with key stakeholders, including clients, insurance companies, and local authorities. Maintain phone and in-person contact with targeted relationships. Attend conferences, tradeshows, and other events. Maintain an active presence on social media, outreach to potential new clients. Attend meetings and conferences hosted by relevant industry associations (AAA, BOMA, etc.). Financial Management: Monitor the financial performance of the district, including revenue, profit margins, and cost control. Collaborate with the finance team to develop budgets, forecasts, and pricing strategies. Business Development: Identify opportunities for business growth within the district, including expanding service offerings and acquiring new clients. Collaborate with the sales and marketing teams to develop and implement strategies to increase market share. Quality Assurance: Ensure all restoration projects meet or exceed TPA standard requirements and implement continuous improvement initiatives to enhance operational efficiency and service delivery. Conduct regular audits and reviews of completed program projects to identify lessons learned and best practices. Qualifications: Bachelor’s degree in Business Administration, Construction Management, or a related field; or equivalent experience is highly preferred. Minimum of 3-5 years of experience in restoration or construction management, with at least 3 years in a supervisory or managerial role. Strong knowledge of restoration processes, including water damage, fire damage, mold remediation, and structural repairs. Proven ability to lead and manage multiple program projects, as well as lead and manage a team at the assigned branch while fostering a positive team culture. Excellent communication, negotiation, and problem-solving skills. Strong financial acumen, with experience in budgeting, forecasting, and financial analysis. Ability to build and maintain strong client, vendor and supplier relationships. Proficiency in project management software and Microsoft Office Suite. Experience: Minimum of 3-5 years of experience in insurance restoration client and program management. Work Environment: This position is largely an office role but will often require frequent travel to various job sites within the district. Work may involve exposure to construction environments, requiring the use of personal protective equipment (PPE). Flexibility to work outside of normal business hours as needed, including evenings and weekends. Physical Requirements: Must be able to occasionally lift and move equipment or materials as needed up to 30 lbs. At Terminus Roofing and Restoration, we are committed to fostering a diverse and inclusive workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status. As part of our commitment to a safe and trustworthy work environment, all offers of employment at Terminus Roofing and Restoration are contingent upon clearing a pre-employment drug screening and background check. We conduct these checks to ensure the safety and security of our team members and customers. By applying, you agree to undergo these screenings if selected for a position. If you have not already done so, please CLICK HERE To complete a Culture Index Survey