Customer Service Account Specialist

Qualifications:5+ years of related work experience in customer service for a manufacturerExcellent oral/written communication skills, ability to multi-task and prioritize workloadStrong PC skillsResponsibilities:The ideal candidate will be self-motivated and take personal pride in their work. Excellent communication, customer service skills, and solid problem solving abilities will make the candidate successful. This position needs to be organized, detailed, and comfortable working on a computer throughout the day. The Customer Account Specialist is primarily responsible for directing and managing customer orders.Essential Job Duties:Provide exceptional service to the customer through timely and accurate communicationProactively communicate the status of all open orders to the customerDevelop the daily load plan, schedule and track all loads for customerFacilitate problem resolution for any order not meeting customer needsManage customer orders from time of receipt to deliveryProcess EDI and non-EDI orders, ensuring all relevant information is present and accurateSetup and maintain customer information in the ERP software systemWork closely with sales to understand and execute the customer planWork with production planning and transportation at multiple facilities to ensure orders are filled in full and on-timeLearn to utilize multiple customer systems as requiredCreate/Maintain customer order formsRequired to work closely with accounts receivableMicrosoft Excel and Outlook proficientStrong attention to detail with excellent follow-upExperience with Oracle JD Edwards is beneficialNon-Essential Job Duties:Will perform other related work as required.In the absence of this employee, the direct manager or appointee will cover responsibilities.GMP & PPE Required: While on the production floor in the plant, you will be required to follow and help to enforce all GMP regulations in the plant. Anyone entering the production floor must follow the GMP rules in their employee handbook, which includes the required hairnets, beard nets, and earplugs. It is also required that all personnel wear safety glasses. Follows standard operating procedures including quality checks and procedures for all operations. Also follows HACCP and SQF requirements for food quality and safety.Work Environment:This position will work within an office environment.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting - Approximately 80% of the time.Standing - Approximately 10% of the time.Walking - Approximately 10% of the time.Bending/stooping - OccasionallyCrouching - OccasionallyPushing/Pulling - OccasionallyLifting/Carrying up to 50 lbs. - OccasionallyVerbal communication - FrequentlyWritten communication - FrequentlyHearing normal conversation - Frequently