Technical Account Manager

Concourse Cloud, a leading independent security-first private cloud services company, is seeking a dynamic Technical Account Manager. This role is ideal for an individual looking to deepen their technical expertise by working with best-in-class enterprise technology tooling in support of client success. Concourse provides professional skill development in the form of training, certifications, conference attendance and other opportunities as they arise.Celebrating 10+ years of consecutive growth, Concourse is expanding its security-first cloud platform to encompass a diverse array of new services and offerings. With multiple data centers across the United States, Concourse offers a unified solution for businesses seeking to simplify and consolidate complex infrastructure spanning private and public cloud environments, while meeting strict security standards such as PCI DSS, HIPAA/HITECH and CMMC.Working at Concourse means contributing to impactful projects that influence some of the world's largest organizations. We embrace diversity of thought and contribution, fostering an team-first equitable work environment that is fundamental to our core values and crucial for our continued success.Job Summary:The Technical Account Manager works directly with Concourse’s existing clients in support of their hosted Enterprise applications. Your role will focus on supporting day-to-day needs, working on ongoing technical projects, and coordinating with third parties, while maintaining high standards of service.Responsibilities:Crafting Solutions for our ClientsAct as the trusted technical advisor and primary point of contact for assigned clients.Configure and maintain tool stacks in support of client application delivery.Analyze client Microsoft SQL environments and recommend optimizations to improve query performance, indexing, and resource usage.Assist clients with software upgrades, environment refreshes, and other major systems changes.Striving for SuccessCreate and maintain client-specific documentation within knowledge management systems.Coordinate with third-party vendors or partners to address client needs.Help investigate and resolve incidents, collaborating with internal teams as necessary.Manage client support tickets using Zendesk, ensuring issues are logged, prioritized, and resolved efficiently, providing a white-glove experience for every client interaction.Knowledge and Experience SoughtAbiltiy to work with clients with a calm and friendly demeanor. Skilled with communicating technical concepts using approachable language.Understanding of end-user experiences within cloud implementations.Experience with working on a team to implement technical projects.Show off your Qualifications and Skills:1+ years of experience in client-facing technology supportFamiliarity with networking in modern public or private cloud-based service deliveryFamiliarity with Microsoft SQL Server (SQL 2016 – 2022)Experience working with Windows Server (2019 – 2022)Thrives in a fast-paced startup environmentExcellent organization skills and attention to detailStrong analytical and critical thinking abilitiesDesire to learn and grow knowledge and skills