Patient Access Representative

ED Patient Access RepThe Patient Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management. Conduct registration duties in a very fast paced high acuity Trauma I Emergency Department. Must be comfortable working with varied medical traumatic and Psychiatric issues.Essential responsibilities include:Registers patients in a prompt efficient and courteous manner.Greets all patients and identifies self.Identifies patient appropriately at registration by reviewing government issued documents e.g. drivers license passport etc.Prepares patient ID band and places band on patient wrist during registration process.Performs full registration activities at the patients bedside utilizing Workstations on Wheels (WOW) technologies computer scanners signature pads etc.Reviews and completes all patient demographic information and required dataObtains signatures on all necessary insurance forms Consents Medicare Rights and Health Care Proxy etc. where requiredThe Patient Access Rep communicates with patients and staff using multiple advanced communication tools including phone calls emails faxes or mail.Answers and resolves patient inquires in a professional empathetic and patient-centered way through the use of effective listening written and verbal communication skills.Utilizes established department guidelines to ensure patients issues are addressed in a timely manner and when necessary transfers the call to the appropriate person in the department for additional consultation.Collaborates with Security Department the accuracy in documenting and verifying patient valuablesSustains proficiency in Department downtime procedures and patient tracking system.Collect copays or deductibles as required.Provides accurate and detailed information and updates patients records using the various management information systems used at BMC: Epic RTE Trizetto Payor Sites and others.Demonstrates highly developed interpersonal skills in order to relate to patients of all ages staff members physicians and visitors negotiate effective working relationships and develop positive resolutions to conflict.Maintains a strong customer service orientation.Ensures strong organizational skills in order to manage multiple tasks simultaneously combined with ability to effectively prioritizeEnsures the ability to be discrete and protect integrity of confidential informationIdentifies opportunities to improve the work processes and environment and changes in Practice protocols remains current on new developments in health care.Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patientAttends scheduled training sessions for phone support customer service systems upgrades newly acquired clinical systems or other relevant training sessions as directed by manager.Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.Participates in staff meetings/ is expected to identify process issues that are obstacles to providing a positive patient experience.Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members floating adjusting assignments scheduling etc.Conforms to hospital standards of performance and conduct including those pertaining to patient rights and HIPAA and privacy rules so that the best possible customer service and patient care may be provided.Utilizes hospitals behavioral standards as the basis for decision making and to support the department and the hospitals mission and goals.Follows established hospital infection control and safety procedures.Other duties as needed.Must adhere to all of BMCs RESPECT behavioral standards.Compensation Range: 21.15- 27.36Equal Opportunity Employer/Disabled/Veterans