Customer Experience Specialist

Join Our Team: Customer Experience Specialist Hybrid | Kansas City, MOShift: MondayFriday, 8:30 AM-5:15 PM CST, Rotating Saturdays, 9:00 AM1:00 PM CSTAt nbkc bank, we do things a little differently, and that's the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human.We're looking for a Customer Experience Specialist's to join our crew. If you're energized by helping people, solving problems, and making someone's day a little easier, this could be the perfect role for you.Why You'll Love This Role: You'll be the voice (and chat!) of nbkc, helping customers with everything from checking their balances to navigating our digital tools.You'll solve problems, answer questions, and provide support that feels personal, not robotic.You'll work in a hybrid setup, splitting your time between home and our Kansas City office. We call it @Flex, and it's designed with real life in mind.What You'll Be Doing: Handling inbound calls and chats from customers with professionalism and empathy.Assisting with online banking, debit card issues, application status updates, and more.Identifying opportunities to make banking better, both for the customer and for nbkc.Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.What You Bring: 2+ years of experience in banking, customer service, or contact centers.Strong communication skills and a love for solving problems.Comfort working independently and using digital tools.A high school diploma or GED (required).Bonus Points: Familiarity with bank products or regulations.Previous hybrid or remote work experience.A knack for identifying customer needs and offering thoughtful solutions.Fluency in SpanishOur Hiring ProcessWe respect your time. Once we review your application, we'll reach out with next steps, whether that's a phone chat, video call, or even grabbing a coffee. We'll keep you informed every step of the way.About nbkc:nbkc isn't your typical bank, and we don't want to be.We're reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.We've been proudly recognized as one of Kansas City's Best Places to Work for 5+ years, and once you're here, you'll see why.Ready to build something better with us?Work Authorization/SponsorshipAt this time, we're not able to consider candidates needing sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we'd hope you continue to keep us in mind for future opportunities.nbkc bank is an Equal Opportunity-Affirmative Action Employer Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation