Operations Supervisor

Job TitleOperations SupervisorJob DescriptionAbout VanderlandeVanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees. Vanderlande is responsible for the Service & Maintenance of the Baggage Handling System at the Orlando International Airport (MCO).Position overview Supervises a small group of diverse operational employees, including Control Room Operators, VSS Operators, Contractors, and/or Unjammers.Essential Functions (Job Duties And Responsibilities)Ensure quality of operations executed on-site according to contract agreed with the customer(s)Manage system issues on-site with the maintenance/operation team and the customerConduct daily meetings with client for the purposes of status reporting as requiredSetup and maintain work schedule to ensure fulfillment of contract deliverables and more.Assist the manager by overseeing and managing the maintenance and operations of the Baggage Handling SystemAct as VI representative for operational and safety meetings with the Airport, TSA, and the airlines when neededWork closely with VI personnel regarding site related operational issuesSets priorities, distributes work, monitors progress and qualityEnsures all operational activities are executed properly and in time in a large and complex environmentImplements new procedures and takes care of knowledge transferInitiate and implement process improvements to ensure continuous improvement of the operational performance to the contract.Possesses good overview of the work to be done, determines the most efficient and effective working method.Anticipates problems, which disturb the daily operationGenerate daily operational reports and conduct analyses of overall health of the baggage handling systemEnsures that employees comply with the company rules, standards and key values at VI (acts as a role model)Assist the O&M Manager, and Operations Manager in formulating monthly contractual reportsActs as a Safety AdvocateManages the daily operation, leads and sets direction of the teamMaintains and enforces policies and procedures including but not limited to Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, etc.Required Education And Experience4+ years operational experience in all aspects of a complex conveyor systemExperienced with MS Office– Excel, Word Processing and OutlookExperienced with processes and procedures in on-site operational locations, preferably at airportsLeadership experience, capable of working with teamsCompetent customer-oriented professional who can work independently and accuratelyOther RequirementsMust be able to attain and sustain an Airport I.D. BadgeValid Driver's LicensePreferred QualificationsAirport and Warehouse Operations experienceConveyor services or material handling services experienceWilling to work long hours in a stressful environment at nights and on the weekendsAbility to anticipate customer and team needs and act accordinglyKnowledge-Skills-Abilities (Competencies)Team PlayerAdaptableStrong Verbal and written communication skillsWorking knowledge of computers and equipmentAbility to work under pressureAbility to Problem SolveAbility to build relationships with key playersOrganizational and time management skillsCapable of analyzing issues and developing solutionsStrong work ethic, technical affinity, ability to grow and mentorAbility to be creative and innovative, and overcome objections and turn them into opportunityConfidence and professionalism in representing the CompanyAbility to manage, coach, and guide employees.Ability to have crucial conversationsAbility to build relationships with key playersPosition Type/Expected Hours of WorkThis is a full-time position. Schedule is driven by the needs of the operation. May be required to work nights and weekends.Supervisory ResponsibilitySupervises the BHS Operations Team and manages the client and stakeholders' relationship with excellent customer careWork Environment and Physical DemandsThe work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job. The Operational Supervisor works in a secured baggage handling area, control room, or airfield. They often must meet strict deadlines to maintain flight schedules.While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to reach with hands and arms. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee at times will lift and/or move items over 25 pounds.While performing the duties of this job, the employee is working with and exposed to the baggage handling system, mechanical parts and vibration. The environment can also be loud because of aircraft engines and equipment.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.