Client Services Specialist

** PLEASE NOTE, this is not a direct position with WorkSource Oregon. WorkSource is conducting this recruitment on behalf of a large nonprofit based in Downtown Portland. This employer has asked WorkSource Oregon to assist with sourcing, screening, and referral of qualified candidates as part of a public service to tax-paying Oregon businesses. ** ** This is a fully remote job opportunity. ** ** This organization has a four-day work week, Monday through Thursday (36 hours). ** This is a community-founded organization with a 50-year legacy. They've been a lifeline for thousands of older adults in the Portland Metro Area, providing independence through weekly meal delivery and social connections. Their vibrant culture thrives on integrity, commitment, respect, inclusion, creativity, and teamwork. REQUIREMENTS - Associate Degree or equivalent job experience in Gerontology, Counseling, Human Services, or Communication - Proficient in computer applications and MS Office - Manage time effectively - Be flexible as new tasks arise - Learn new computer programs; experience with client management systems a plus - Good recordkeeping and organizational skills - Communicate with diverse populations PREFERENCES - Knowledge of senior services and resources preferred - 3 years experience in direct client services on social service environment preferred - Bilingual/Bicultural: English/Spanish, Vietnamese, Russian, Asian or African languages preferred JOB DUTIES - Serve as a liaison between referring partners, contract partners, clients, and staff - Handles escalated client concerns and comments in a constructive, professional, and helpful manner - Ensures integrity of data in client data management system; updates client information as needed, and corrects inaccurate information as necessary -Conduct home delivered meal eligibility assessments annually in accordance with the organization's operating procedures. - Assist in reducing barriers to service including building and increasing communication with community partners and case managers and increasing awareness of community resources across the organization - Train staff members on principal duties within Client Services as needed - Communicate with center staff to ensure efficient delivery of home-delivered meals - Coordinates volunteer projects and voucher processing as assigned - Attend all staff meetings and trainings - Other duties as assigned EMPLOYER COMMENTS Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications. Job Type: Full-time Pay: $17.00 - $22.80 per hour Expected hours: 36 per week Benefits: Dental insurance Health insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Work from home Schedule: Day shift Application Question(s): Is your degree (minimum of Associate's) in one of the following areas? Gerontology, Counseling, Human Services, or Communication? Are you bilingual in English and another language? If so, which language? Education: Associate (Required) Experience: Client services: 3 years (Preferred) Location: Portland, OR (Required) Work Location: Remote