Club Concierge

Job Description Salary: 20.00OBJECTIVETo promote an atmosphere of welcome and warmth to Tennis Club members and their guests by maintaining high standards and delivering excellent customer service. You will be the first and last face they see as they come and go from the Club.CORE FUNCTIONSReceptionGreet guests as they arrive and acknowledge them as they departDirect new guests to important areas throughout the Club (bathrooms, gym, dining, pool, etc.) and help coordinate a guided tour with an MOD or the DirectorAnswer the telephoneResolve guest inquiries & field complaints, escalating to the Director as necessaryManage member accounts including membership sales & process payments as neededAssist executive team in sending Club communications, including marketing and promotions through the website, Google business page, and social media accountsReservations & EventsAssist members with court reservations (new bookings, changes, cancellations, etc.)Coordinate Tennis Pro court scheduling for lessons/clinicsMonitor Clubspot system throughout the day to proactively address booking errorsAssist in planning, development, & execution of all member events & tournaments, including attending such eventsHospitalityPromote new bar/grill menus and specials to drive member interest and raise revenuesServe alcoholic drinks and maintain adequate levels in the snack bar/drink fridgeMaintain active Food Handlers, Food Manager, & TABC certificationsEnsure proper daily setup of Club facilities by completing the opening & closing checklists each dayConfirm cleanliness of Club reception/dining areas with hourly walk-throughs, ensuring all areas are sanitized & free of hazards, such as loose/overflowing trash, water on the floor or counters, dust or dirt, bugs, fingerprints on windows, etc.Maintain organization of Club front desk area. Supplies and inventory items should be stored safely in an organized manner & any displayed items should be presented as fully stocked and neatly arrangedMaintain regular communication with the maintenance team to identify urgent maintenance concernsMaintain Pro Shop organization and presentationSkills & Attributes Required:Customer service mindsetEffective time managementAdaptable problem solverOrganized & detail-orientedTeam playerTechnology SkillsFamiliarity with Microsoft Office suite (Excel, Word, etc.) and general familiarity with PC computers. Additionally, experience with the Google suite of products (gmail, g-chat, g-cal, etc.) is highly preferred. Ability to learn new software and quickly "find your way around" on a computer is crucial to learning our court booking and membership management software.Language SkillsAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak English effectively before groups of customers or associates of the organization.Physical DemandsThis position requires standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding/carrying, twisting/turning, reaching, climbing stairs/ladders, and sitting. Employee will have the ability to lift at least fifty (25) pounds on a consistent basis. Must be able to work quickly and accurately in a fast-paced environment, while maintaining accuracy.Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Use of your personal vehicle may occasionally be required.SCHEDULEThe standard schedule for this position will include nights and weekends.Additional NotesAdditional shifts may be assigned as needed, depending on the Companys event schedule, Company holidays, or staff absences. This position will also require night and/or weekend work and picking up/swapping shifts.BENEFITS401(k) ParticipationEligible to participate after 90 daysImmediate vesting100% employer match up to 4%, including bonusesBoth pre-tax and roth options available(Full-Time Only)Health InsurancePPO Plan through UHC$500 Deductible/$3,000 Out of Pocket100% Employer paid for employee, spouse, and dependentsDental InsuranceHumana$50 DeductibleUnlimited lifetime maximum100% Employer paid for employee, spouse, and dependentsVision InsuranceHumana$10 Copay/$150 allowance toward glasses/contacts100% Employer paid for employee, spouse, and dependentsOther Insurance$50,000 life/AD&D (options to increase & cover spouse/dependents)Short-term & long-term disabilityWorkers compensationOther BenefitsCompany HolidaysPaid Training10 Days Paid Time OffDisclaimer: This benefits summary is not designed to cover or contain a comprehensive listing of eligibility, coverages, copays, or out of pocket expenses. Benefits may change at any time with or without notice.