ServiceNow Developer (Austin)

Key ResponsibilitiesServe as the primary developer and administrator for the ServiceNow platform across the enterprise environmentDevelop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLsBuild and manage Flow Designer flows, Subflows, and Actions to automate IT and business processesAdminister Update Sets and manage change promotion across Dev, Test, and Production environmentsDesign and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/toolsBuild and maintain REST/SOAP integrations with internal systems and third-party toolsConfigure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policiesMature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliationManage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reportingAdminister and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibilityDesign, build, and maintain Service Catalog items and Record Producers to expand self-service capabilitiesContinuously improve the end-user experience through portal customization and feedback-driven iterationEnforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive dataPartner with IT leadership and process owners to gather requirements and deliver scalable platform solutionsDocument technical designs, integration architecture, and operational runbooksProvide Tier 3 support and serve as the escalation point for platform-related incidentsRequired Qualifications3+ years of hands-on ServiceNow development and administration experienceProficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNowDemonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service CatalogDemonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service MappingExperience configuring Hardware Asset Management or IT Asset Management modulesPractical experience building automations using Flow Designer or Workflow EditorFamiliarity with REST/SOAP integration concepts and ServiceNow integration patternsStrong understanding of ITIL processes and how they map to ServiceNow functionalityAbility to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholdersPreferred QualificationsServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)Experience with IntegrationHub including custom spoke developmentHands-on experience with CMDB governance and CSDM maturity initiativesFamiliarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171Experience with ServiceNow Automated Test Framework (ATF)Exposure to Performance Analytics, reporting, and KPI dashboard developmentExperience in a defense, federal, or highly regulated IT environment