Store Director

Position SummaryThe Store Director is responsible for the overall leadership, performance, and operational success of the store. This role owns sales results, labor management, customer experience, compliance, safety, and associate engagement. The Store Director leads and develops the leadership team, ensures consistent execution of company standards, and serves as the final decision maker for store‑level operations.The Store Director sets the tone for culture, accountability, and performance and is ultimately responsible for delivering a safe, profitable, and customer‑focused store environment.Key Responsibilities Store Leadership & PerformanceLead all aspects of store operations to achieve sales, labor, shrink, and profitability goalsOwn store results and drive execution of company strategies, initiatives, and prioritiesAnalyze performance reports and develop action plans to address gapsMaintain consistent operational standards across all departmentsServe as the final authority for store‑level decisionsPeople Leadership & DevelopmentRecruit, hire, train, coach, and develop store leadership and associatesBuild a strong leadership bench including ASDs, PICs, and department managersConduct performance reviews, corrective action, and recognitionFoster a positive, inclusive, and accountable culturePartner with HR and Labor Relations on associate matters as neededOperations, Merchandising & ExecutionEnsure merchandising standards, planograms, seasonal sets, and promotions are executed properlyPartner with department leaders to maintain in‑stocks, freshness, and presentationConduct regular store walks and operational auditsEnsure departments are fully staffed and ready for businessDrive continuous improvement in execution and productivityLabor & Financial ManagementOwn labor planning, scheduling, and payroll managementControl labor costs while maintaining service levelsReview and approve timekeeping, payroll exceptions, and staffing plansMonitor shrink, inventory accuracy, and expense controlEnsure accurate financial reporting and adherence to budgetsCompliance, Safety & Asset ProtectionEnsure compliance with company policies, food safety standards, and regulatory requirementsMaintain a safe work environment and address safety issues promptlyLead asset protection efforts and investigate operational or cash discrepanciesEnsure proper handling of confidential information and personnel filesComplete required documentation and audits timely and accuratelyCustomer ExperienceChampion a customer‑first culture throughout the storeServe as Manager on Duty as requiredAddress customer concerns and escalations professionallyEnsure consistent service standards across all departmentsMaintain strong community presence and store reputation