Software Support Representative Tier I

Qualifications Must be available between the hours of 7AM - 7PM CST Monday through Friday. Employees will be assigned an 8 hour shift between these hours. Shifts are assigned according to highest call times. Strong focus on customer service and team work. Minimum of one year customer service experience. Ability to thrive in a high call volume environment. Ability to manage multiple tasks at the same time in a fast-paced environment. Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner. Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems. Ability to independently perform research using resources such as the internet and procedure manuals. Working knowledge of Microsoft Office Suite (Word and Outlook). ADDITIONAL SKILLS DESIRED (but not required) Knowledge of medical terminology/medical office workflow. Knowledge of medical billing or insurance. Working knowledge of Electronic Healthcare Records (EHR) systems. Experience providing technical hands-on support in a professional hardware or software environment. Language Skills Employees are required to speak, read and write English Physical Demands / Work Environment All employees must be able to lift 50lbs