Scheduling Coordinator - HH HSPC

Purpose:The Home Health Scheduling Coordinator is an on-site position, coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager.Responsibilities:Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures. Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction. Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided. Perform duties and job responsibilities in a fashion that coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization. Completes payroll duties as assignedCalls all new patients for an Admission visit or Resumption of Care visitPerforms visit verification activities daily. Verifies visits provided to visits ordered, scheduled, and documented, and notifies Clinical Manager of discrepanciesResponsible for maintaining the team master schedule and visit verificationPerforms scripted Welcome Calls and Outreach Calls to all new patientsCoordinates with Clinical Manager and Intake to schedule all patient admissions and initial visits for internal multidisciplinary referralsCoordinates scheduling of home care patient visits based on patient needs, productivity expectations, and staffing, with assistance of Clinical ManagerProcess, reconcile, and distribute patient information as neededAccept patients, family, and staff telephone calls and facilitate communication between team members. Update patient information, print patient information, and reports as required and/or directed. High school diploma or GED required. 1-year related work experience preferred. Scheduling Experience/Healthcare Experience Competency with PC preferred. Knowledge of medical terminology preferred.Licensure, Certifications, and Clearances:Act 34OAPSAUPMC is an Equal Opportunity Employer/Disability/Veteran