Supervisor Install

Company Overview At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visitwww.everonsolutions.comor follow us onLinkedIn. Position Summary Management of installations utilizing installers, installation support staff and installation subcontractors. This includes but is not limited to Commercial Burglar alarm, CCTV, Access Control, and Fire Alarm systems for specified customers across the customer's entire area of operations. Manages the execution and implementation of divisional or corporate operation strategies to ensure target levels of production. Will manage the process(s), reporting, and resolution of escalated issues to ensure customer satisfaction in accordance with company performance standards. Extensive travel including but not limited to both vehicle and air transportation are a requirement of this position. Essential Duties and Responsibilities Assist with sales jobs walks and design support as needed; understand the sales process from beginning to end including sales central and contract entry. Manages installer staffing with necessary certifications and training to install those products sold by the company. Insures the highest levels of customer satisfaction based on the performance of installation department. Directs the commercial and installation workforce to meet customer demands, customer schedules and company standards on backlog turns. Maintains high installation quality of service quality by managing the installations to company and manufacturer installation standards. Acknowledge, implement, and enforce all Everon policies and procedures. Maintain an ongoing library of all Everon policies, procedures, and technical manuals. Submit accurate and timely documentation to your immediate supervisor (Billing Reports, Data Entry Information, Time Cards, etc.). Attend classroom and field training as required. Comply with Everon vehicle policy; maintain a good driving record. Maintain the appropriate truck stock supplies/tools/equipment for technicians and the appropriate basic hand tools for self and installers necessary to perform required duties. Assist with troubleshooting and repair of advanced installations using test equipment and PC's. Direct daily work assignment of others on projects assigned. Ensure compliance with all local codes and manufacturer specification. Supervise installers and subcontractors. Prepare and deliver performance reviews. Insure installations are completed within the proper amount of time and within budget. Schedule and coordinate material and labor for installations. Assist with design stage of difficult installations. Supervise multiple installation projects simultaneously. Make recommendations on hiring and terminating employees. Must have working knowledge of local and national codes including NFPA and NEC. Must have working knowledge of Commercial alarm systems including basic knowledge of Commercial Fire Systems, CCTV, intercom, and Card Access Systems. Must be able to perform commercial system design. This job involves driving a motor vehicle while seated for periods of up to 2 or more hours. Supervisory Responsibilities This job supervises commercial installers and subcontractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Direct workflow and assign action items to representatives. Knowledge Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet, Mastermind, Sales Central, Lawson. Knowledge of Company policies, procedures, guidelines, and practices. Skills Must have leadership skills to direct labor resources including Level I, II, and III installers and subcontractors. Must have organizational skills to take a project from the design stage and see it through to completion. Excellent time management, planning and forward-thinking skills. Self-motivated and a professional attitude. Excellent communication, listening, and presentation skills. Excellent teambuilding, customer service, and interpersonal skills. Must possess good decision making skills, be very organized and detail oriented. Abilities Ability to use discretion and problem analysis; work effectively with others; work as part of a dynamic team and be flexible; make key contributions to the growth of the business; respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; calculate figures and amounts; apply concepts of basic algebra; solve practical problems; interpret instructions; read and comprehend simple instructions; write simple correspondence; effectively present information in one-on-one and small group situations; perform arithmetic calculations; compute rates and ratios; use common sense; manage multiple projects. Physical Demands While performing the duties of this job, the employee is regularly required to sit and twist; use hands to handle, push, pull or feel; reach with hands and arms; talk and hear; frequently stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Must be able to drive a motor vehicle while seated for extended periods, and be able to drive at night. Work Environment Employee is frequently exposed to high, precarious places and outside weather conditions; occasionally to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold, extreme heat, and risk of electrical shock. Noise level is usually moderate to loud. Minimum Qualifications High School Diploma or General Education Degree (GED) and one to three years experience in the Security industry and two to three years supervisory or managerial experience. Associates degree from a college or university preferred and one year related experience and/or training; or equivalent combination of education and experience. High degree of knowledge of standards/practices and panels commonly used in the alarm industry. PC management experience. Certificates, Licenses, Registrations: Appropriate local/state licensing as required; NICET Level II or equivalent certification preferred; Valid Driver's License required. J-18808-Ljbffr