Operations and Customer Service Specialist

Collins Medical Equipment is a family owned business in CT. Our goal is helping people in need to remain in their homes and communities safely, independently and in comfort. We are looking for an experienced Operations and Customer Service Specialist to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of the organization, including developing and implementing operational policies and procedures, and ensuring that all processes are running smoothly. The ideal candidate will have a strong background in operations management, excellent organizational and problem-solving skills, and the ability to work independently with minimal supervision. Responsibilities: Develop and implement operational strategies to improve efficiency and cost-effectiveness. Manage and motivate staff to ensure that operations run smoothly. Monitor and analyze performance metrics to identify areas of improvement. Develop and maintain relationships with vendors, suppliers, and other stakeholders. Ensure compliance with all applicable laws and regulations. Develop and implement policies and procedures to ensure safety in the workplace. Identify opportunities for process improvement. Oversee all on-going jobs from evaluation to job being completed. Ensure intake process is followed and estimates are sent out in a timely manner. Manage all state funded/allied jobs, ensuring all documentation is being collected and billing practices followed. Train and manage administrative associate. Manage all subcontractors. Ensuring they have all the needed products, tools and details to complete the job. Submit all prior authorization requests. Coordinate with billing, retail, and CSRs to ensure smooth transition when sending orders for confirmation or relying on the other teams help with products documentation etc. Manage inventory, ensuring all orders are made in a timely manner and received. Receive all products physically and via our inventory management system. Manage all vendor relationships. Facilitate all needed documentation, contracts etc., via both paper and electronic means. Process invoices and collections of Private Pay Jobs. All patients will be entered into CRM/Invoicing software including quotes and detailed notes for follow up. Review Sales Data/ and KPIs monthly for trends. Review marketing efforts monthly and advise on goals and opportunities for success. Ensure timely requests for Google Reviews are sent out at completion of every job. Qualifications: Minimum of 5 years of customer service experience and/or operations Excellent communication skills with a strong customer service orientation. Proficiency in computer usage is a must, including CRM platforms, Microsoft Office, and effective internet research skills. Reliability and patience are essential to the success of this role. Independent work ethic with strong problem-solving skills. Self-starter that can take their training and run with it. Bachelor's Degree or equivalent experience and education combined Preferred Qualifications: Familiarity with Durable Medical Equipment (DME) or healthcare services. Bilingual abilities are a plus but not a must. Salary Range $55,000 - $60,000 Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Schedule: Monday to Friday Weekend availability as needed Ability to commute/relocate: Bridgeport, CT 06610: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Experience: Customer Service: 5 years (Preferred) Ability to Commute: Bridgeport, CT 06610 (Required) Work Location: In person