Director of Operations (General Manager)

Director of Operations (General Manager)Location: Steamboat Springs, CO (On-site)Compensation: $100,000+ Base Salary + Uncapped Performance & Referral BonusesLeadership Level: Executive Leadership Team (working directly with ownership)About UsWe are an established property care, hospitality, and home services company serving the Steamboat Springs community. Our team supports homeowners, vacation rental owners, property managers, and businesses through a wide range of cleaning, property care, inspection, maintenance coordination, and hospitality support services.We have built a strong reputation by delivering reliable service, consistent quality, and exceptional customer experiences. Operating in a fast-paced seasonal resort environment, we maintain a growing team of year-round and seasonal employees committed to high standards, strong teamwork, and continuous improvement.As we continue to grow, we are seeking a high-level operational leader to help oversee daily operations, strengthen accountability, develop team members, improve systems, and support the company's next phase of growth. This role serves as the bridge between ownership strategy and day-to-day execution, helping ensure the organization continues to scale effectively while maintaining exceptional service.The Role: General Management, Execution & GrowthWe are looking for a confident, hands-on leader who thrives in a fast-paced environment, makes sound decisions under pressure, and drives execution across the organization. This role combines operational leadership, team development, and strategic growth, requiring someone who can balance day-to-day execution with long-term improvement.You will play a key role in strengthening systems, developing leaders, improving accountability, and supporting the continued growth of the business. This opportunity is ideal for someone who enjoys building structure, solving problems, and creating scalable processes within an established service-based organization.What You'll LeadOperations & Team Leadership: Leading department managers responsible for field operations, inspections, quality control, and service delivery while maintaining accountability, operational excellence, and a strong team culture.Scheduling & Resource Management: Overseeing staffing, scheduling, and resource allocation to ensure efficient operations in a fast-paced seasonal resort environment.Hiring, Training & Team Development: Building and maintaining a strong workforce through recruiting, onboarding, performance management, leadership development, and employee retention initiatives.Business Development & Community Relationships: Supporting growth through local networking, referral partnerships, client relationships, and identifying opportunities to expand services and strengthen market presence.Operational Systems & Administration: Overseeing key administrative functions including workflow management, reporting, staffing coordination, billing oversight, and client communication processes.Strategic Planning & Growth: Working closely with ownership to align operational priorities, improve business performance, identify growth opportunities, and support the company's long-term vision.What We Are Looking ForStrong Problem Solver: You can assess situations quickly, make sound decisions under pressure, prioritize effectively, and develop practical solutions that keep operations running smoothly.Operational Leadership: You have experience leading teams, driving accountability, delegating effectively, and maintaining high standards in fast-paced environments.People & Communication Skills: You are a proactive communicator who can build relationships, manage difficult conversations professionally, develop team members, and foster a positive, accountable workplace culture.Systems & Continuous Improvement Mindset: You naturally identify opportunities to improve processes, strengthen communication, increase efficiency, and build scalable systems that support growth.Business Acumen: You are comfortable using metrics, reporting, and operational data to evaluate performance, make informed decisions, and drive results.Relevant Experience4+ years of leadership experience in operations, hospitality, property management, home services, field services, or similar fast-paced service-based industries.Experience leading teams, supervisors, or department managers while maintaining accountability, performance standards, and a positive team culture.Experience with staffing, scheduling, operational logistics, and process improvement.Why This Opportunity Is DifferentThis is not a traditional corporate management role. You will work directly with ownership, have meaningful influence over business decisions, and help shape the future of a growing organization. We are looking for someone who enjoys building teams, improving systems, solving problems, and creating long-term impact.Compensation & PerksCompetitive Base: $100,000+ depending on experience, leadership capability, and overall fit. Growth Incentives: Uncapped performance and referral bonus opportunities tied to company growth, operational excellence, and business development. Competitive PTO package: Flexible paid time off based on experience and role requirements.High-Impact Leadership Opportunity: Direct involvement with ownership and meaningful influence over operations, systems, team development, and company growth.