Practice Manager

Company OverviewContentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health services for members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina.Job SummaryThe Practice Manager manages daily clinical and business operations for assigned clinic.Responsibilities And DutiesManages daily clinical operationsLeads morning huddles and shares information needed for daily operationsPrepares an agenda, leads monthly staff meeting and shares minutes with teamServes as a resource to ensure staff have tools and equipment needed to perform their dutiesOversees monitoring of upcoming patient appointments and ensures staff make preparations in advance of patient visitCoordinates with external entities to manage user access to external platformsRequests new account access for staff and submits account deactivation requests when staff departReceives and responds to patient complaints and collaborates with Risk Management on resolutionEnsures staff involved in patient care maintain current Basic Life Support certification and conducts certification classes when neededManages the business operations of the clinicEnsures staff schedule patients in accordance with scheduling templateServes as liaison with Finance to resolve billing issuesOversees reconciliation of day sheets and credit card transactionsEnsures cash handling and daily deposit process adheres to established proceduresOversees inventory and ensures ordering occurs within established par levelsParticipates in quality improvement (QI) activitiesParticipates in quality metric directives and departmental QI projectsModifies workflows as determined by department to attain QI objectivesProvides management to departmental staffContributes to development of the budget; maintains and monitors the departmental budgetDetermines the most effective method for assigning responsibilities and duties to department employees. Maintains job descriptions, procedures and other documentation related to the organization of the departmentAssigns duties and responsibilities, and ensures employees receive instruction/training needed to complete their job responsibilitiesEnsures that employees are aware of and adhere to all company policies and procedures and conveys all senior management communications and directivesReviews departmental work for thoroughness and accuracy and provides specific instructions on completion of tasks/responsibilitiesPrepares and conducts performance appraisals for immediate staff:Conducts hiring, disciplinary, and termination proceduresQualifications And SkillsBachelor's Degree in Healthcare Administration, Business Administration or related field or Associate's Degree with acquired business experience. Previous managerial experience required and previous experience managing healthcare operations strongly preferred.Powered by JazzHRaBTgAZUp4K