Full Stack Software Engineer, Customer Service Platform

Join our dynamic team as a Full Stack Software Engineer, where you'll play a pivotal role in transforming our customer service platform with cutting-edge technology and innovative solutions.ResponsibilitiesDevelop and implement new features across the full stack, from frontend to backend, ensuring seamless integration and functionality.Collaborate with cross-functional teams to enhance the customer service platform, focusing on operational efficiency and user experience.Maintain and integrate both in-house and third-party tools to support customer service operations.Drive innovation by contributing to Generative AI initiatives that shape the future of customer service.Ensure high-quality code through rigorous testing and QA automation processes.SkillsProven experience as a full stack engineer with a strong background in TypeScript or JavaScript.Proficiency in using React for UI development.Experience with API technologies such as GraphQL, gRPC, and REST.Solid backend development skills, particularly with Java and SpringBoot framework.Familiarity with cloud computing platforms like Amazon Web Services.Strong understanding of data structures, database schema design, and modern design patterns.Preferred SkillsExperience in the customer support or account management domain.Knowledge of integrating internal and third-party services.Experience with Generative AI or machine learning at the application level.Background in developing internal tooling or delivery automation.Experience with global-scale software deployment and operations.Familiarity with SLOs, SREs, and contemporary observability platforms.Advocacy for reliability and operational excellence.At Horizontal, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and empowered to contribute their unique perspectives.By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $90 - $130 per hour based on qualifications and experience.