IT Support Engineer (Windows/Network)

Salary: $50,000 - 60,000 per yearRequirements:Proven experience as an IT Engineer or in a similar role focused on Managed Service Providers (MSP)Strong diagnostic abilities and proficiency in problem-solving independentlyIn-depth knowledge of:- Windows Server and Active Directory- Microsoft 365- Basic networking principles (DHCP, DNS, IP configurations, VLANs)- Virtualization technologies (preferably Hyper-V)Familiarity with Ubiquiti or comparable networking systems is advantageousAbility to manage your own tasks proactively without needing oversightEffective and professional communication skills, particularly with non-technical stakeholdersReside in the Warner Robins / Macon region and possess reliable transportation for onsite dutiesResponsibilities:Deliver remote and onsite technical support for managed clients across various systems including workstations, servers, networks, and VoIP solutionsDiagnose and resolve intricate issues related to Windows environments, networking, email, VPNs, firewalls, and printersParticipate in and lead server-related projects, encompassing domain controllers, application servers, and migrationsProvide support for Active Directory environments, Microsoft 365, Hyper-V virtualization, and terminal services operationsCollaborate with managed network infrastructure (firewalls, switches, access points) and assist in implementation and modificationsRecord systems, adjustments, and resolutions effectively in our documentation platformCommunicate confidently and professionally with non-technical users and decision-makersAdhere to established protocols while also contributing to their enhancement as our company evolvesTechnologies:Active DirectoryHyper-VSupportMicrosoft 365NetworkWindowsOffice 365More:At AdvanTech, we prioritize doing things the right way—for both our clients and our team. We focus on earning client loyalty through exceptional service, transparent communication, and consistency, rather than binding them with contracts. We emphasize the importance of documentation, follow-through, and treating people with respect. Our team members begin their journey hands-on, with opportunities for growth into specialized areas such as servers, VoIP, automation, cybersecurity, or project management.We provide the resources, trust, and support necessary for you to develop in the direction that aligns with your strengths. Our workplace values accountability over micromanagement, clarity over chaos, and quality over shortcuts. We offer a comprehensive benefits package including health, dental, vision, and life insurance, 401(k) matching, paid time off, parental leave, and professional development support. If you are a seasoned IT professional seeking meaningful work and a respectful team environment, we would be thrilled to connect with you.last updated 37 week of 2026