Patient Journey Coordinator

About SanctuarySanctuary Medical Aesthetic Center is a premier and technology-forward aesthetic practice established over 20 years ago in the heart of Boca Raton, Florida. Our practice has experienced immense growth over the last several years and is preparing for its next phase of growth, including expansion into the Ft. Lauderdale market and beyond. We attribute this growth to many factors: our relentless pursuit of excellent patient experiences, our dedicated and loyal team members, and most importantly, our incredible patients who visit our Sanctuary year-round.The Sanctuary brand is part of a larger network within Aesthetic Partners, which owns practices across the US. As a company, Aesthetic Partners has a strong culture of sharing best practices, providing ongoing training, and leveraging the portfolio's resources to help each brand grow. Aesthetic Partners strives to hire talented and professional individuals across our brands and invest in their continued professional development.Our Core Values Collaboration - We win as a team Patient Centric- Ensuring patients have an unparalleled experience, start to finish. Innovation- The key to staying ahead of rest is being the first always in all ways. Integrity - We hold ourselves to high standardsAbout The RoleThe ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador for Sanctuary. Our Patient Journey Coordinators serve as the first point of contact for all patients inquiring about our services, with the primary responsibility of converting calls into booked appointments. This role will utilize our CRM to track all leads that come through the Patient Journey Center and requires a customer service background and sales skillset. This is an on-site role at our Ft. Lauderdale location with travel to our Boca Raton clinic.Essential FunctionsAnswering incoming phone calls directed to the Patient Journey Center.First point of contact for new and existing patients inquiring about injectables, laser, body contouring, and facial treatments.Educate the patient on all services Sanctuary has to offer and thoroughly describe treatments by following a script.Convert calls into booked appointments.Work closely with the front desk manager and marketing department to create pop up specials.Assist with answering emails and text messages.Use CRM (Liine) software to track all leads made through online inquiries throughout the points of contact. Maintain standard of 50% or higher conversion rate. Advocates and supports a positive culture and work environment.CompetenciesExpresses self clearly and concisely in oral and written communications.Communicate effectively with patients.Is pleasant and friendly with patients over the phone, via email and text.Successfully credentials the practice, providers, and services offered.Is knowledgeable in all aspects of Sanctuary Medical Aesthetic Center.Follows the phone verbiage scripting and gathers all appropriate information for our practice management system.Qualifications And Skills2+ years high end customer service experience2+ years of sales experiencePrevious experience in dermatology/aesthetic office setting preferredBenefits Package Competitive salary. Medical, vision, and dental insurance. Paid time off and holidays. 401k with company match. Company Paid Life insurance. Employee assistance program. Employee discounts. Professional development assistance.Sanctuary is an Equal Opportunity Employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.