Sales Ops & Automation Architect

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.Our team, headquartered in Ann Arbor, MI, is united by a shared commitment to getting curious—about our clients, our teammates, our product, and ourselves—and to delivering beyond expectations by creating solutions where our customers, company, and community all win. We choose to stay mindful in how we show up each day and to communicate openly with clarity and respect, building trust across our teams. Above all, we believe great work happens when we build connections—with one another and with those we serve—fostering a supportive, inclusive environment where collaboration and a shared mission drive our success.With a full range of insurance benefits (Medical, Dental, Vision, Life, Short-term Disability & Pet) plus additional perks to boot (Flex PTO, Professional Development and Wellness Budgets, 401k with company match, Volunteer Time Off, and much more) we think you'll love being a part of our team.Type: Full-Time, HybridStarting Pay Range: $55,000 – $65,000 base salary + $10,000 bonus potentialWe are looking for a Sales Operations Specialist to help streamline the efforts of our sales team and accelerate the growth of new business. This is a unique opportunity to play a critical role in enhancing sales efficiency, championing data integrity, and influencing overall Go-to-Market strategy for a small, but mighty sales team. In this position, you'll be tasked with optimizing our sales tech stack, empowering our sales team through data-driven insights, and implementing scalable automations that will expedite our growth. The ideal candidate is a highly analytical, proactive individual who's ready to dive into the weeds, establish best practices, and help our team climb to new heights.Good Fit CriteriaYou're a self-starting problem-solver who's excited to build, scale, and iterate on automated sales systemsYou understand the importance behind using clean data to drive decisions, and you love to dig into the weeds to uncover trends and opportunities for improvementYou're comfortable working autonomously and prioritizing multiple tasks in a fast-paced environmentYou have a keen eye for detail, a commitment to accuracy, and a passion for seeing others' productivity soarYou're an "AI whisperer" who understands the secret sauce to getting the best possible outputs from LLMs like Gemini, and you love staying on top of the latest industry trendsResponsibilitiesOversee the day-to-day use of the Sales Team's tech stack (including Salesforce, Gong, SmartLead, and Sendspark) to maintain clean and accurate data, ensure seamless integration, and enable maximum utilizationGenerate reports and dashboards on sales performance that identify trends and provide actionable insights to support strategic decision-makingLeverage tools like Clay and Zoho to help our Sales Team execute personalized outbound prospecting cadencesMaintain our existing Zapier and Gemini-based automations and collaborate with team members to develop additional enhancementsEnsure up-to-date and accurate sales process documentation for playbooks and workflows, and work alongside sales leadership to identify additional training and resource needs for the sales teamProactively gather team feedback and search for additional opportunities to improve, streamline, and scale our processes and provide recommendations on how to increase team efficiency / revenue attainmentInterface with Marketing, Client Success, and Product teams to ensure alignment on data definitions, lead flow, and overall revenue operations within the Sales tech stackRequired Skills and ExperienceExperience in sales or sales operations, preferably within a SaaS companyFamiliarity with automation and data enrichment tools such as Clay, Zapier, or similar low-code environmentsProficient with Salesforce and revenue intelligence tools such as GongProven ability to identify process inefficiencies and implement effective, scalable solutionsExperience with sales engagement, video, and deliverability platforms (e.g., SmartLead, Sendspark, Zoho)Advanced proficiency in Microsoft Excel or Google SheetsStrong analytical skills with the ability to tell stories through data that drive performanceExceptional attention to detail, time management and organization skillsExcellent written and verbal communication skillsStrong systems thinking and problem-solving abilitiesHigh coachability and ability to integrate feedback effectivelyFamiliarity with AI concepts and proficient in prompt engineeringBonus: experience running high-performing outbound prospecting cadences, including content creationOriginals Wanted: DocNetwork is invested in creating an open environment of mindfulness, originality, and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base, supporting each organization, and the individuals who make up their communities. We believe that our success depends on our commitment to these values.As set forth in DocNetwork's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.J-18808-Ljbffr