Director of Family Programs

Job Title: Director of Family Programs Reports to: Executive Director Starting Salary Range: $102,000 Exempt Employee Job Description & Employee Agreement – Director of Family Programs The Director of Family Programs is a vital member of the organization. They oversee the Family Programs, which include Transportation, Full Hearts, and Family Events. They are responsible for ensuring families are receiving the highest quality of supportive services throughout their pediatric cancer journey. They assist in guiding the team and building sustainable programs to meet families' needs. Who we are: Jacob’s Heart Children’s Cancer Support Services exists to improve the quality of life for children with cancer and support their families in the challenges they face. We provide family-centered care that addresses the emotional, practical, and financial struggles of families of children and teens in treatment for cancer or other certain life-threatening conditions of a child. We envision a community where every child with a serious or life-threatening condition has a strong, supported, and informed family able to participate fully in their care. We strive to inspire compassionate action within local communities to create a safety net of support for the unique needs of each child and family. Essential Functions The essential functions listed are typical examples of work performed by the Director of Family Programs and not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Oversee the management of the Family Programs Team by leading, motivating, and supporting within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution. Ensure the smooth and proper functioning of current programs while overseeing the development of program delivery with a focus on expansion in Santa Clara County Cultivate and maintain relationships with organizational partners Suggest innovative plans and processes to improve program functions Analyze program results and present findings to management Seek out new and creative program ideas to implement Serve as a guiding figure in the office to make sure our programs and services align with our mission and values Participate in strategy and protocols for the organization as part of the leadership team Serve on the leadership team and share the responsibility of fiscal and administrative stewardship of the organization, including compliance, risk management, and quality improvement Attend Board and Family Advisory Committee meetings Promote an atmosphere of dignity, integrity, strict confidentiality, and respect in line with the philosophy and policies of HIPAA. Work closely with the Director of Family Services to develop and implement programs that directly support families (i.e., Full Hearts, Transportation, Grief Support, Teen Group, Support Groups, Art from the Heart, Camp Heart & Hands, Forever Loved, Holiday Hearts, & misc family events) Utilize training as necessary to continue to provide high-quality services to children and their families as effectively and efficiently as possible. Assist with the coordination and implementation of support groups. Assist with and attend family, community, and outreach events. Perform other duties as assigned.Ideal candidate will: Have a deep understanding of and experience in direct services Possess strong coaching and mentorship skills Be compassionate and comfortable working with children who have cancer, their siblings, parents, and extended family as well as working with families who are bereaved by the loss of a child due to cancer. Have the ability to manage and maintain the confidentiality of information; determine the appropriate course of action in emergencies and other stressful situations Have strong verbal and written communication skills Ability to work effectively in collaboration with diverse groups of people Have passion, idealism, and integrity as well as have a positive attitude, be mission-driven, and self-directed Possess a strong work ethic and unwavering dedication to the well-being of children and families Be knowledgeable in Microsoft Suite, Google Workspace, Salesforce, Slack Have the ability to work some evenings and weekend events Be able to stand for long periods of time, and to lift to 25 pounds Minimum Qualifications / Requirements: Bachelor’s Degree in Collaborative Health & Human Services, Business Administration, Sociology, or other related fields or related work experience if the degree is in an alternate field. Supervisor or management experience Fluency in Spanish Valid CA driver’s license and clean DMV record Ability to pass a background check CPR/First Aid Adult-Pediatric Certification Preferred (if not, class is provided)Benefits: Employer-paid Dental and Vision Plan Health Insurance options Three weeks of paid vacation 13 paid holidays 403(B) plan- no matching Cell phone reimbursement options Mental health and emotional support reimbursement options To Apply:To be considered, please email a resume and certifications to heidi@jacobsheart.org Equal Opportunity Employer:Jacob’s Heart Children’s Cancer Support Services strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Jacob’s Heart Children’s Cancer Support Services does not discriminate against any person based on race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability Job Type: Full-time Pay: $102,000.00 per year Benefits: 403(b) Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday to Friday Weekends as needed Language: Spanish (Required) License/Certification: Driver's License (Preferred) Ability to Commute: Watsonville, CA 95076 (Required) Ability to Relocate: Watsonville, CA 95076: Relocate before starting work (Required) Work Location: In person