Commercial Lines Team Lead - Small Business

Major Duties and Responsibilities:Ensure proper staffing levels within the team are adequate at all timesConduct performance reviews and provide ongoing mentorship for team membersDetermine any training issues on team and work with Operations Manager for needed trainingMonitor the workflows and procedures within the team to ensure they are being followedOversee the client experience, including issues & complaints and necessary proactive ideasDirect and facilitate monthly Team MeetingsAct as the primary communicator between Department Leader and the TeamProvide training to others as requested. Share knowledge that is useful to the departmentMonitor Binder and Renewal reports to ensure that the team client book is being kept currentPerform all necessary Client Management duties- see client manager job descriptionPerform other duties as requested by Department ManagerRequirementsMust be a self-starter, able to self-manage workload to ensure Clients are satisfied with Ross & Yerger and their insurance carrier(s)Proficiency in both verbal and written forms of communication. Basic computer/data entry skills (agency management, word processing, and spreadsheet analysis) preferred and above average mathematical skills also requiredDemonstrate understanding of Commercial Insurance coverage and ability to communicate effectively with potential and existing clientsMinimum five years experience in commercial insurance, customer service or similar position with underwriting and/or insurance background4-year college degree preferred. Property & Casualty License required Ability to work in a fast-paced, multiple tasking and deadline sensitive environmentMaintain and provide excellent customer service to new and existing clients at all timesNote: This job description is not all-inclusive and may be supplemented as business conditions change.Powered by JazzHRYNf4xj3BdO