Scheduler

Job Description:Join the Waynes TeamAt Waynes, we believe that meaningful service begins with meaningful relationships. Were not just in the business of pest control and lawn carewere in the business of delivering peace of mind and lasting value to the families and communities we serve. As a proud part of the Anticimex Group, a global leader in preventive pest control with over 8,000 employees across 19 countries, we bring the stability of a global brand with the heart of a hometown team.Why You'll Love Working With UsA Culture Built on ValuesIntegrity. Courage. Perseverance. Character. These arent just wordsthey guide every decision we make and every service we deliver.A Company That Invests in YouWe know that when our team members feel supported, fulfilled, and empowered, they create amazing experiences for our customers.A Commitment to Quality"Every little thing matters. A lot." This isn't just our mottoit's our way of life. You'll join a team that constantly strives to raise the standard, not just in our industry, but across all service sectors.What's in It for You?Medical, dental, and vision coverageEmployer-paid life insurance and short-term disability401k with company matchPaid time off + 8 paid holidaysProfessional Development and Career GrowthEXPERIENCE, EDUCATION & SKILLS REQUIREDA high school diploma or GED is required, in addition to previous customer service or call center experience.Excellent verbal communication skills, friendliness, and ability to build rapport.Ability to learn and communicate technical, industry-related data pertaining to the services Waynes offers.Interpersonal skills, excellent customer service, empathy, ability to solve problems, typing skills, ability to handle rejection, and ability to meet retention goals.Professional image, sense of pride, integrity, courage, self-motivation, attention-to-detail, perseverance, follow-up skills, and dependability.Positive demeanor, professionalism, and desire to please potential and existing customers.Enjoys working independently and in a team.ESSENTIAL JOB FUNCTIONS & DUTIESScheduling & Route ManagementBuild and maintain daily field professional schedules to maximize route efficiency and minimize drive timeAssign service visits to field professionals based on location, availability, and skill setAdjust and optimize routes in real time to accommodate same-day changes, cancellations, or add-onsCoordinate re-service appointments for callbacks, visits, and unsatisfactory servicesEnsure all scheduled stops meet required service intervals and contractual obligationsCommunication & CoordinationCollaborate daily with supervisors to align schedules with field professional capacity and workloadCommunicate schedule changes, updates, and route adjustments to field professionals in a timely mannerServe as a primary point of contact between the office and field staff regarding daily logisticsNotify customers of appointment confirmations, changes, or delays as neededCustomer ServiceAnswer inbound calls and respond to customer requests to schedule, reschedule, or cancel servicesAddress customer concerns related to service timing and escalate complaints to the appropriate supervisor if neededFollow up with customers to schedule re-services following incomplete or unsatisfactory visitsAdministrative & ReportingMaintain accurate records of scheduled, completed, and pending service appointments in scheduling softwareWork with supervisors to track re-service trends and report recurring issues to managementAssist with workload forecasting to ensure adequate coverage during peak seasonsSupport onboarding of new service areas or technicians by building out initial routes and schedules Initiate calls with customers and execute The Waynes Way for schedulingRepresent the Waynes Brand and make a world-class impressionCommunicate effectively to accomplish targeted objectives at both individual and Service Center levelsRegular, reliable, and punctual attendance with a consistent presence at the office, on job sites, and all pertinent meetingsSPECIAL EQUIPMENTMust possess the ability to use computers and other required technology.TYPICAL WORKING CONDITIONS / SCHEDULELong hours on the telephone, computer, and personal contact with Team Members, Leadership, Sales Team, Builders, and other Customers. This position requires the ability to work full-time, five days per week.REQUIRED PHYSICAL and MENTAL DEMANDSRequires constant reading, mental alertness, and hearing. Requires constant use of telephone, computer, and other technology associated. Must have the ability to communicate clearly. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. Timely reply to company emails is required during business hours.