Founding Customer Success Manager

Founding Customer Success Manager — SmartPlan AISmartPlan AI helps commercial real estate teams generate testfits, layouts, and leasing assets in minutes—not weeks using AI. We work with leading landlords and brokers to accelerate deals and scale leasing across portfolios.We're hiring a Founding Customer Success Manager to own the customer experience end-to-end across our earliest enterprise customers.This is a build + operate role—you'll work directly with leasing teams and asset managers while defining how Customer Success scales at SmartPlan.What you'll do:Drive onboarding, adoption, and expansion across portfoliosTurn customers into power users and advocatesPartner with CEO to shape roadmap from real customer workflowsBuild the playbook for retention, expansion, and customer healthYou might be a fit if you:Commercial Real Estate experience (previously in brokerage or marketing)Have 3-5 years in Customer Success / Account ManagementStartup experience - Worked from pre-seed - Series C companyThrive in fast-moving, high-ownership environmentsAre excited to work directly with enterprise customersLooking for a career defining opportunity$200k+ comp package (salary + equity)Email your resume to careers@smartplanai.comP.S. Want to stand out? include one strategy you have used to either expand or drive retention.