Shop Manager

Job description Job Summary Come work for a fast-growing company. We operate one of the largest automotive restyling shops in the country. We invest heavily in our technology and our people to deliver best-in-class service to our customers. The Shop Manager we're looking for is highly skilled and organized, has excellent communication skills, and is able to anticipate and solve challenges related to shop operational efficiency. This manager will successfully supervise all areas of the shop facility including working in a team environment. This position requires decisive decision-making skills when required, along with great time management. Follow all company procedures and supervisors’ instructions along with administrative duties when required. The Shop Manager will be responsible for managing work being done to customers vehicles, ensuring compliance with safety regulations, and optimizing shop performance. Duties -Monitors and evaluates the shop facility in a safe, efficient, timely, cost effective and practical manner -Continually research new technology relating to the installation of accessories, window tint, paint protection film and vinyl wraps -Schedule and assign work -Manage manpower to ensure peak workload times are covered -Audit work orders -Actively monitors work habits and strive to increase productivity -Maintain a high level of housekeeping -Recommend and actively train all employees with the goal of improving their knowledge -Maintain a high level of customer satisfaction -Provide information, advice and direction to all employees in their area of responsibility -Assist with formation of shop budget and management of the same -Recruiting and retention of shop employees -Foster a positive employee relations atmosphere -Review and analyze department data to meet budget goals -Monitor work in progress -Monitor employee training progress -Responsible for condition of facility -Incorporate our principles into daily activities -Perform other duties as assigned Qualifications -Candidates must have at least 3 years of management experience in the Automotive business, ideally related to aftermarket accessories and film. -Experience managing a staff of technicians is required, including scheduling of staff for shifts as well as scheduling and follow up with required work. -Strong computer skills. -Good customer relations and people skills Job Type: Full-time Pay: $60,000.00 - $75,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: Day shift Application Question(s): A client is upset about a service delay. He's speaking loudly and attracting attention. What would you do? A. Acknowledge his feelings and explain how you'll try to speed things up B. Politely ask him to calm down and explain that getting upset won't help speed things up C. Explain that all clients are equally important and you're doing your best D. Suggest he contact the customer service hotline E. Direct him to speak to your supervisor Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident. What should Ahmad say to her? A. Tell her that he'd prefer to talk about it in private later B. Tell her that she's being unprofessional C. Ask her if she has proof that his team left the mess D. Thank her for letting him know and promise to talk to his team E. Apologize for the mess on behalf of his team You're leading a high-priority project for a customer. You've finished your part, but the project can't move forward until each teammate has finished theirs. The deadline is approaching quickly, and you're not sure if you'll meet it. What would you do first? A. Meet with the team to identify any bottlenecks B. Ask the customer for an extension C. Work on low-priority tasks while you wait for others to finish D. Reprioritize the remaining project tasks E. Ask your manager for additional teammates to work on the project Experience: Management: 3 years (Required) License/Certification: Driver's License (Required) Ability to Commute: Arlington Heights, IL 60004 (Required) Ability to Relocate: Arlington Heights, IL 60004: Relocate before starting work (Required) Work Location: In person