Data Entry Specialist (911)
About UsIntrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.Responsibilities/QualificationsIntrado is seeking a highly detail-oriented and motivated 911 Accuracy Coordinator in Longmont, CO to join our team. This role plays a critical part in ensuring emergency calls are routed correctly by maintaining and validating key data used in 911 systems.Essential DutiesPerform data updates that ensure 911 calls are routed to the correct emergency response agencies, ensuring 100% accuracyResponsible for performing customer data maintenance and troubleshooting supportServe as the point of contact for customers through email, Help Desk tickets, or phone as necessaryPrepare and distribute a variety of data extractsManage workload independently while also establishing a good working relationship with team members in order to maintain and strive to improve the level of overall service being providedKey Competencies And AbilitiesAttention to detail, timeliness and quality orientationDemonstrating flexibility when transitioning between diverse tasks across multiple workstreamsResolving data discrepancies that require a combination of standard investigation and pattern recognitionConducting application or task training for staff or stakeholders when necessary upon achieving areas of expertiseBalancing a collaborative mindset and being self-directed in managing tasks autonomouslyApplicant for this job will be expected to meet the following minimum qualifications:EducationHigh school diploma or GED requiredExperienceMinimum two years of experience related to clerical, database entry and customer service requiredProficiency in MS Word, Excel, and Outlook is essentialVBA experience is a plusTotal RewardsWant to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!The starting salary is anticipated between $16 and $19 an hour and will be commensurate with experience.Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.