Patient Service Specialist - Steele Creek

Job Summary: This position provides support with the intake and processing of patients presenting for care, and other relative activities.(This is a full-time position that will support our Steele Creek office, Monday to Friday 8 am to 5 pm) Primary Job Responsibilities/Tasks may include, but not limited to:Schedule appointments in athenaNetPrepare new patient charts and/or paperwork at patient presentationGreet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessaryAccurately perform registration process. Ensure all requirements and fields are satisfied and completeEnsure patient is registered and educated on patient portal usage; distribute marketing materials as necessaryCollect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of paymentCreate Credit Card on File Contracts at Check-InCollect deductible, co-insurance, and payment for services not covered by insurance at Check-OutWork “Day End Review” reportAnswers inbound and/or makes outbound telephone calls as assigned and appropriately directs callersSchedule follow-up appointmentsReconcile, balance, and close batches dailyAccurately record messagesEducate patients accurately and completely including utilizing the Patient PortalDocument appropriately within athenaNet to ensure regulatory requirements are metMonitor and check assigned Athena boxes and other assigned boxes for coverageWork at different Tryon office locations as neededFor upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insuranceVerify eligibility and benefits for all patients dailyOther duties as assignedRequirements:Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employerCompletion of TB test will be requiredEducation:High school diploma; some college preferredExperience: Minimum of one-year medical office or healthcare facility experienceE.H.R. and Scheduling experienceExperience serving customers in person and on the phonePhysical Requirements:Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pullingMust be able to lift and support weight of 35 pounds in handling patients, equipment and supplies. Dexterity in hands and fingers. Ability to quickly respond to changing conditions and situations. Ability to concentrate on details