Guest Experience Representative

JOB DESCRIPTION The Guest Experience Representative serves as a first point of contact by greeting and assisting all individuals entering the campus to ensure remarkable patient and family experience. Service is consistently provided from entry to exit. Responsible for greeting and wayfinding to patients, visitors, and vendors, and provide transport assistance from curbside to facility when needed. Enhances Hudson Hospital’s customer service image by addressing the broad spectrum of needs, and/or concerns and completes in a professional, friendly, and efficient manner. Partners with hospital departments and leaders to deliver excellent service to patients, visitors, families, vendors, and staff with minimal supervision. Provides assistance in partnership with clinical staff and security, to maintain a safe and secure campus. MINIMUM QUALIFICATIONS: Minimum 2 years of customer service experience. PREFERRED QUALIFICATIONS: High School Diploma/GED Previous experience with multi-phone line system, Microsoft Office, electronic medical records Benefits: At Hudson Hospital & Clinic, we offer competitive wages and an excellent benefits package (0.5 FTE or greater) that includes: Health, vision and dental insurance 403b retirement program Competitive paid time off (PTO) Short-term disability pay, long-term disability and life insurance options Flexible spending accounts (FSAs) Education reimbursement Employee assistance programs (EAP), an employee well-being program Free parking Employee recognition and rewards. About Hudson Hospital & Clinic: Hudson Hospital & Clinic is part of HealthPartners, a comprehensive health care system serving more than 1.2 million patients across Minnesota and western Wisconsin. Hudson Hospital & Clinic has been a trusted caretaker of the Hudson, Wisconsin community for 70 years, working closely with our partner hospitals and clinics in the St. Croix Valley. Our team includes around 415 employees, more than 70+ providers, and 38 volunteers, offering a full range of hospital, primary, and specialty care services. We are an award-winning hospital, located just off I-94 between the Minnesota and Wisconsin border, where you’ll find exceptional, personalized care at Hudson Hospital & Clinic. Join us and become a partner for good, helping to improve the health and wellbeing of our patients, members, and the community we serve. ABOUT US At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care. Join us in our mission to improve the health and well-being of our patients, members, and communities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class. JOB INFO Job Identification 117711 Organization Hudson Hospital & Clinic, HealthPartners Enterprise Posting Date 02/23/2026, 02:20 PM Locations Hudson Hospital & Clinics Work Schedule Every Thursday 7am - 4:30pm Every Friday 7am - 4pm Every other Saturday and Sunday 8am - 5pm Hours Per Week/FTE 28 hrs weekly / .7 FTE Job Shift Day Position Type Part-time regular Job Category Customer Service Department Patient Experience Pay Range $17.38 - $26.06 hourly Pay Range Statement Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.). Overtime Eligibility Status Non-Exempt Worker Type Employee