Bilingual Customer Service Representative

Bilingual Customer Service Specialist6-month Contract (W2), Weekly Pay (40 hours/week)Pay Rate: $24/hrCalculated Hire is in search of a detail-oriented and customer-focused Bilingual Customer Service Specialist to support lead qualification, customer outreach, and sales coordination efforts. This role serves as the first point of contact for incoming referrals and is responsible for confirming customer business needs, routing qualified opportunities to sales consultants, and maintaining accurate pipeline documentation throughout the customer journey.The ideal candidate is highly organized, comfortable working in a fast-paced environment, and able to manage multiple customer interactions while delivering exceptional service. Bilingual Spanish-speaking skills are strongly preferred to support diverse customer needs.Key ResponsibilitiesReceive and manage inbound referrals from lead assignment teamsConduct outbound outreach to customers to confirm business needs and qualify opportunitiesRoute confirmed leads to dedicated sales consultants for further handlingPrioritize and support Spanish-speaking customers as neededMaintain accurate and detailed pipeline management activities, including:Tracking contact attemptsScheduling appointments and callbacksEntering concise and detailed referral notesUpdating customer statuses within internal systemsCoordinate handoffs between triage agents and sales consultants to ensure a smooth customer experienceSupport inbound call handling while managing assigned referrals during pilot operationsFollow up with customers regarding documentation, agreements, and required signaturesAssist with contract validation, underwriting coordination, and onboarding activitiesConduct welcome calls to ensure successful customer activation and satisfactionParticipate in weekly feedback and calibration sessions to discuss process improvements, customer feedback, and pilot performanceTrack and report referral activity and conversion outcomes through manual reporting methods as neededProvide feedback on workflow efficiencies, customer experience trends, and process enhancementsAdapt to evolving pilot procedures and workload balancing initiativesQualificationsBilingual Spanish-speaking skills preferredPrevious customer service, call center, sales support, or lead management experience preferredStrong verbal and written communication skillsExcellent organizational and time management abilitiesAbility to multitask and manage a high-volume workflowStrong attention to detail and accurate documentation skillsComfortable handling inbound and outbound customer communicationsExperience with CRM systems and pipeline management tools preferredAbility to work independently and collaboratively within a team environmentProficient in Microsoft Office and related business applicationsPreferred SkillsExperience with lead qualification or sales triage processesAbility to manage customer escalations professionally and efficientlyStrong follow-up and relationship-building skillsAnalytical mindset with the ability to provide operational feedback and process improvement suggestionsWork EnvironmentFast-paced customer service and sales support environmentCombination of inbound and outbound phone responsibilitiesCollaborative team setting with ongoing feedback and performance discussionsOpportunity to support pilot initiatives and process improvements across customer service operations