Client Engagement and Post-Discharge Support Volunteer

The Client Engagement & Post-Discharge Support Volunteer helps create a welcoming and supportive environment for individuals receiving Behavioral Health services. Volunteers play a crucial role in improving the client experience by greeting clients in the waiting area, offering assistance when needed, and helping maintain a positive, calming atmosphere. Additionally, volunteers provide follow-up support to recently discharged clients through structured post-discharge phone calls that reinforce continuity of care and encourage ongoing engagement.Warmly greet clients as they arrive and wait for services, helping ensure they feel welcomed and supported.Engage clients in a professional, compassionate manner while they wait, offering assistance or notifying BH staff as needed.Help maintain a calm, organized waiting room environment.Make post-discharge outreach calls using the agency's approved scripts.Confirm clients understand their discharge plan and provide reminders about community resources or next steps.Document all call outcomes per agency guidelines and report concerns to designated staff.Must have strong written and computer skillsUphold confidentiality and adhere to all HIPAA standards during client interactions.Demonstrate professionalism, empathy, and strong customer-service skills at all times.Bi-lingual preferred (but not required)